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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Environmental Information Regulations (EIR)

Since 1 January 2005, we have been legally bound to deal with requests for information that are covered by the Environmental Information Regulations (EIR)

Definition of environmental information

Environmental information covers information on the state of the environment, such as air, water, soil, land, flora and fauna and diversity and will also include information on genetically modified organisms. 

In addition, information on emissions and discharges, noise, energy, radiation, waste and other such substances; measures and activities such as policies, plans and agreements; reports, cost benefit and economic analyses are included. The state of human health and safety, contamination of the food chain; cultural sites and built structures as they may be affected by environmental factors, will also be considered environmental information.  

Distinctions between EIR and the Freedom of Information Act

The two acts above are aligned in many ways. At Islington, therefore, both sets of regulations are dealt with under the same process. The key to this process is that:

  • A response to all requests for information must be provided within 20 working days
  • Information can only be withheld when allowed (or required) to do so by specific exemptions granted to us by law 

The differences are that:

  • EIR provides different exemptions that can be applied for, compared to FOI
  • EIR requires that requests are taken over the telephone, whereas most FOI requests should be written
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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.