Town Hall

Frequently Asked Questions

Our Data Protection FAQs may help answer your queries.

After I send in my SAR, what happens next?

On receiving your request the council will provide you with an acknowledgment. This acknowledgment may ask you for additional information to help the council in locating your information or request that you provide ID if you have not already done so.

You should receive an acknowledgement within three working days, if you have not received this, please contact The council will ensure that the request is sent to the correct department(s) so that the information you have requested can be located.

How long will it take?

As long as your request is clear and you have provided the necessary identification, the council will endeavour to respond to your request within the statutory 40-day period. The 40-day period starts from the date that the council receives your request (or clarification and/or ID if required).  

Can I see all the information about me?

There may be some information that we hold which you may not have access to. If this is the case we will explain why we have removed or redacted information when we respond to you.  

Can I have copies of the information?

You can have copies of information that you are entitled to see. Depending on the amount of information, the council can send you this information using recorded delivery, secure email or you can collect from a council office.

What happens if I think the information you hold is wrong?

If you think that the information that we hold about you is wrong you should tell us straight away. The council will take any such request seriously and it will be reviewed by a member of the Corporate Information Governance Team. It will not always be possible to change or delete information, but the council will explain its reasons in full.

Can I complain about my response?

Yes, if you wish to complain about the information you have received or the process you are entitled to complain. You can do this in writing to or by post to:

Information Governance Team
4th Floor, 7 Newington Barrow Way
N7 7EP

Where can I get more information?

If you would like more information on the council’s process, or you would like some advice on submitting your request, you can do this by emailing

If you would like more information on your rights under the Data Protection Act, you can obtain it from the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.  Telephone: 01625 545 700.  Web: 

Was this information helpful?
  1. Please select

  2. Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.