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My Islington accessibility statement

This statement applies to content published on https://account.islington.gov.uk/

This website is run by Islington Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Tab mark up: the ‘User details’ section is not properly marked up in the code as a tab, and as such screen reader users who cannot see the screen are likely to become confused as to where they are when filling out their user details.
  • Required inputs: Some inputs are marked as required when they are not required and other inputs which are required are not marked up as required.
  • Headings: Some content which should be marked up as a heading is not marked up as a heading, making page navigation more difficult for screen reader users.
  • Keyboard focus: The keyboard focus order is not always logical making the page more difficult to navigate for screen reader users. The keyboard focus is not always sent to new content or content with errors when the errors are identified.
  • Text contrast: Not all of the text has sufficient colour contrast, which can make some of the pages difficult to read for partially sighted users.
  • Keyboard focus indicator: At times the keyboard focus indicator is difficult or impossible to see which makes the site difficult to operate for keyboard only users.
  • Notifications: Not all notifications are announced to screen reader users.
  • Dialogs: Dialogs have incorrect coding, making them awkward for screen reader users.
  • Hidden button: There is a hidden button on the cookie banner which is capable of receiving the keyboard focus which is a little confusing for keyboard only users.
  • Lists: Not all content that is a list is correctly marked up programmatically as a list making the structure of the page more difficult to understand for screen reader users.
  • Landmarks: Page landmarks are not used correctly making the structure of the page more difficult to understand for screen reader users.
  • Autocomplete: Autocomplete values are missing making the page more difficult to fill out for users with dexterity and learning difficulties on certain browsers.
  • Success: When a field is valid, that success is conveyed to sighted users but not to screen reader users. On a small screen view some partially sighted users may have difficulty seeing which fields have valid data.
  • Error messages association: Error messages are not programmatically associated with the controls making it difficult for screen reader users to know where the errors are.
  • Page titles: The page titles do not always clearly describe the content or indicate when success is achieved, making site navigation more difficult for screen reader users. Small screen: Some content is lost on a small screen view.
  • Button names: Not all buttons can be operated by screen reader users.
  • Link names: Link purpose is not always clear for screen reader users.
  • EBill: PDFs have no tags, making them difficult to understand for screen reader users.
  • Tables: Table structure issues make tables difficult to understand for screen reader users.
  • Alternative format: No option to request alternative format in the paper billing option.
  • PDFs:  The Council Tax bill PDFs are not tagged and so are not likely to be read out loud in a meaningful way for screen reading software.

Contacting the service

If due to an accessibility problem with this site you are unable to find the information that you need or submit a request please contact Access Islington directly by calling 020 7527 2525.

How to request content in a different format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • report it online using our contact form
  • call 020 7527 2000 or minicom 020 7527 1900

if you use British Sign Language you can contact Islington Council using our Sign Language Interpreting Services.

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Islington Council’s Customer Centre and the Town Hall have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

The My Islington site does not meet the following WCAG success criteria.

Non-compliance with the accessibility regulations

  • 1.3.1 Info and relationships
  • 4.1.2 Name role value
  • 2.4.3 Focus order
  • 1.4.3 Contrast (minimum)
  • 2.4.7 Focus visible
  • 3.3.3 Error suggestion
  • 4.1.3 Status messages
  • 3.3.2 Labels and instructions
  • 2.4.7 Focus visible
  • 1.1.1 Non text content
  • 1.4.11 Non text contrast
  • 2.2.1 Timing adjustable
  • 1.4.1 Use of colour

Exemptions

  • PDFs:  The information in the Council tax bill PDFs is also available on the website.  Users do not need to view the PDFs in order to get the information that is in the PDFs.  This is in accordance with the alternate versions provision within WCAG.
  • Maps:  The maps on this site are not accessible and are not required to be accessible under the terms of the Public Sector Bodies Website and Mobile Accessibility Regulations.

Resolution

The tab mark up issue will be resolved by the end of May 2024.

Islington Council is working with the supplier to get a resolution date on other issues.

Preparation of this accessibility statement

This statement was prepared on 10/01/2024. It was last reviewed on 10/01/2024. This website was last tested on 04/01/2024. The test was carried out by Islington Council using a combination of manual and automated testing using assistive technology.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.