Frequently asked questions by council tenants placed in hotels

Why have I been placed in a hotel?

We have to carry out urgent works to your property that can't be done with you there. We would usually find you a place in one of our reception centres or another self-contained property with your own cooking facilities. But this is the only type of temporary accommodation available during the time you need it.

We will keep looking for self-contained accommodation and will move you as soon as a property is available.

Will I be able to stay in the same room / hotel during my hotel stay?

Hotels will be booking rooms for paying guests. Although we will try to keep you in the same room, sometimes we won't be able to extend the booking for the room and you will need move to an alternative room or hotel.

Will meals be provided?

We will pay for you and your family to have breakfast and an evening meal in the hotel restaurant. This is because you do not have your own cooking facilities in the hotel. You will need to pay for any other food.

Will I need to pay for the room?

No. But you must continue to pay your rent and council tax while you are in temporary accommodation.