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Rent arrears

You will receive a letter in the post notifying you if your rent account has gone into arrears. Getting into rent arrears can have consequences. 

If you have problems paying your rent or already have arrears, you can email us at

Consequences of rent arrears

If we are unable to come to a reasonable agreement or if you do not keep to an agreement, we can refer your case to court. If the court decides to give us possession of your property we may be able to evict you from your home.

Good reasons not to get into arrears

  • If you are evicted from your home for rent arrears the council will not normally rehouse you.
  • You may have trouble getting credits such as loans and hire purchase.
  • You may not be able to get a mortgage as building societies and other lenders may with your permission ask us for a rent payment reference.
  • You will not normally be able to get a transfer or mutual exchange.
  • You will not be allowed to rent a parking facility. If you already rent one, it will be taken away from you.

Universal Credit 

For those who move to Universal Credit you will no longer be able to claim Housing Benefit. Support with your housing costs will be provided as part of a single Universal Credit payment and you will be told what the housing element of your payment is.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.