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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Council Tax Energy Rebate (CTER)

In response to rising energy prices the Government announced that households in council tax bands A-D will get a £150 rebate between April and September 2022

Most households in Council Tax bands A to D will qualify for a payment (rebate) of £150, if they are occupied as a sole or main residence on 1 April 2022. Please note, the payment cannot be made for a second home or if a property is unoccupied on this date.

For more detail about what the Government has proposed, please see the Government's Council Tax energy rebate information leaflet. The current Government guidance states all payments must be made by 30 September 2022.

If you paid by direct debit before March 2022, you will receive this CTER as a payment into your direct debit bank account during the month of April 2022.

If you don’t already pay by direct debit, you can set it up online. You will still have to complete the application below for the rebate after setting up your direct debit. 

Applications for the council tax energy rebate for bands A-D have now closed. The payment of £150 will be credited to your council tax account at the latest by the 7 July 2022 and your council tax bill will be reduced by that amount. If you have a My Islington account you can check your account on line.’

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