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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Apply for a refund

If you have overpaid your council tax then you can get a refund

If you have overpaid your council tax because you are moving or have moved then you can get a refund for the amount you have overpaid. 

If you're not sure if you are owed anything, check your final bill. Your bill will show that you owe a negative amount. You will see a '-' sign in front of the 'amount owed' box.

View your final bill in My Islington if you are signed up to paperless billing. If you are not signed up to paperless billing, your bill will be sent to you in the post.

You need to login or register to My Islington in order to apply for a refund. This is to ensure we can contact you if we require further information on your application.

Apply for a refund

Make sure you have your council tax account number ready. You can find this on your bill or other council tax letter.

If your council tax account is in joint names but you want the refund to go to only one person on the account, we can refund to one person with the written agreement of all the named account holders. We will ask for this information from you if we need it. 

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.