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  3. Cost of living support

Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Household support fund

Read about how we will use the Household Support Fund, who will benefit, and how we will contact you about getting extra support.

UK Government logo with crest saying "funded by UK Government"

Applications for support from the household support fund are currently closed.

We will update this page with information about when applications will open again. 

Overview

The Household Support Fund aims to provide crisis support to vulnerable households, helping those most in need with the cost of essentials. The fund is provided by the Department for Works and Pensions (DWP).

Islington has been allocated £ 3,909,440.47 for the period 1 April 2025 to 31 March 2026.

The distribution of this fund will help with essential living costs such as:

  • holiday free school meal households and low income households with children under school age
  • supporting -some of the least resilient low-income households, including pensioner, disabled and carer households
  • helping foster carers and those with exceptional housing costs

Automatic payments to eligible residents

Some eligible residents will get an automatic payment (a letter and voucher). We identify the residents who need support through our benefits and support records, including:

  • Housing Benefit
  • Council Tax Reduction scheme
  • other support we provide

Eligible residents will be sent a Post Office voucher.

Applications

Islington will distribute £400k of this fund via an online application. We will update this page when the application fund is launched. Please return to this page to check if you are eligible to apply for support. 

Text message scams

Be aware of scam activity claiming to be about the Household Support Fund. We will not send you an:

  • SMS text message about the Household Support Fund.
  • An email asking you to make a payment to Islington Council before you get a Household Support Payment

 

 

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.