Eyworks nursery management software accessibility statement
This statement applies to content published on the Eyworks parent portal website and app.
This website is run by EyWorks on behalf of Islington Council. We want as many people as possible to be able to use this site. You should be able to:
- Change colours, contrast levels and fonts using browser or device settings
- Navigate most of the website using just a keyboard or speech recognition software
- Listen to most of the website using a screen reader
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- The colour contrast is not always sufficient. Partially sighted users may need to use high contrast settings.
- The labels for the checkbox controls are not close to the actual check boxes on the e-mail notification widget. On the e-mail notification widget users will need to pan right from the label to find the checkbox.
- Some of the text boxes and checkboxes have an indistinct border. Partially sighted users may find it difficult to determine the mouse hit area. Partially sighted users are advised that the mouse hit area for text boxes is immediately below the label.
- The pinch and zoom is disabled. Partially sighted users may find it difficult to view the website on a mobile device. Users may need to force enable pinch and zoom on their device or use the app instead.
- Some content is lost when viewing the Parent Portal website on a 320px width screen. Users are advised to download the app instead, or, if viewing on a desktop device use a magnification tool rather than browser zoom for high levels of zoom.
Feedback and contact information
Feedback on our site
Please contact us if you find any problems not listed on this page, think we’re not meeting accessibility requirements or would like information in an alternative format like accessible print, large print, easy read, audio recording or Braille.
- Report it online using our contact form
- Call 020 7527 2000 or minicom 020 7527 1900
- If you use British Sign Language you can contact Islington Council using our Sign Language Interpreting Services or contact us remotely using the BSL Live service.
- Visit us in person by coming into one of our Access Islington Hubs. Islington Council’s Customer Centre and the Town Hall have audio induction loops.
We’ll consider your request and get back to you in 10 working days. Issues relating to the digital accessibility of the site will normally be looked into by the relevant service provider and the Web Services team of Islington Digital Services. Requests for alternative format will normally be dealt with by the relevant service provider and the Communications team.
Contacting the service
If due to an accessibility problem with this site you are unable to find the information that you need or submit a request please contact the Learning and Achieving department directly by emailing eyadmin@islington.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website has been tested against the Web Content Accessibility Guidelines version 2.2 AA standard (WCAG 2.2 AA).
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.
Non-accessible content
Non-compliance with accessibility regulations
The content listed below is not accessible for the following reasons.
|
Part affected |
Pages affected |
Result description |
How failure affects users |
Link to success criteria |
|
Incident sheet pending |
eyWorks Parent Portal (Home); eyWorks Parent Portal (Timeline); eyWorks Parent Portal (Incident sheet); App Timeline; |
The text colour contrast is only 1.85:1 against the background. |
Where the text colour contrast is poor, partially sighted users may either struggle to read the text or not be able to read the text at all. |
|
|
Unselected navigation tabs |
eyWorks Parent Portal (Home); eyWorks Parent Portal (Messages); eyWorks Parent Portal (Menu); eyWorks Parent Portal (Timeline); App Home; App Timeline; App Messages; App Menu; |
The text colour contrast is only 1.96:1 against the background on the web portal and 2.24:1 on the app. |
Where the text colour contrast is poor, partially sighted users may either struggle to read the text or not be able to read the text at all. |
|
|
Logged in as |
eyWorks Parent Portal (Messages); eyWorks Parent Portal (Menu); App Menu; |
The text colour contrast is only 1.96:1 against the background. |
Where the text colour contrast is poor, partially sighted users may either struggle to read the text or not be able to read the text at all. |
|
|
Settings heading (e.g. 'Financials' or 'Updates and communications') |
App Settings; |
The text colour contrast is only 1.96:1 against the background. |
Where the text colour contrast is poor, partially sighted users may either struggle to read the text or not be able to read the text at all. |
|
|
Email tick (when email is correct) |
eyWorks Parent Portal (Login); App sign in ; |
The contrast of the green background of the tick icon is only 2.70:1 against the white tick. |
Some partially sighted users may not be able to distinguish the tick. |
|
|
Show password |
eyWorks Parent Portal (Login); App sign in ; |
The contrast of the show and hide password button is only 1.62:1 against the white background on the web portal and 2.78:1 for the app. |
Some partially sighted users may not be able to distinguish show / hide password button. |
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|
Notification checkbox settings |
eyWorks Parent Portal (Settings); App Settings; |
The label for the control is not close to the control |
Some users may not realise the relationship between the visible label and the control because of the distance between them. As a result some users may not understand the purpose of he control. This will particularly affect partially sighted users, because on zoom the distance between the control and label will be greater. |
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|
Email text input |
eyWorks Parent Portal (Login); |
There is no autocomplete value. |
Some users are more likely to make input errors or find the form control slower to fill out. Having an autocomplete attribute which is relevant to the form control makes it more likely that the browser will autofill form controls with the user's personal data. Some users with cognitive impairments may have difficulties remembering personal data such as email addresses or telephone numbers. Using auto filled data can help with these problems. For other users who find typing difficult or slow, such as users with dexterity impairments, having auto filled data can make the process of filling out forms easier. Browsers can generate autocomplete entries without an autocomplete attribute, but these will not be as reliable as when the input purpose is defined using an autocomplete value. |
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|
The feint grey border around editable form controls (email / password / verification code) |
eyWorks Parent Portal (Login); eyWorks Parent Portal (Verify OTP); App sign in ; App verification; |
The colour contrast of the boundary of the control is only 1.22:1 against the background on the web portal and app sign on pages. On the app verification page the colour contrast of the verification code input is 1.80:1 |
Some partially sighted users may be unable to determine the mouse hit area for the control and therefore not able to operate the control. |
|
|
Unchecked notification checkboxes |
eyWorks Parent Portal (Settings); |
The colour contrast of the boundary of the control is only 1.80:1 against the background. |
Some partially sighted users may be unable to determine the mouse hit area for the control and therefore not able to operate the control. |
|
|
Inline error messages (email) |
eyWorks Parent Portal (Login); App sign in ; |
The colour contrast of the error messages on the form controls is only 3.40:1 against the white background. |
Where the colour contrast is poor partially sighted users may either struggle to read the text or not be able to read the text at all. |
|
|
Step indicator |
App Welcome pages ; |
The graphic which indicates other pages in the welcome steps (grey circle) only has a 1.22:1 colour contrast against the background. |
Partially sighted users may not realise from the breadcrumb which is the currently selected page. |
|
|
Welcome page close button |
App Welcome pages ; |
The icon used to indicate the purpose of the button only has a 2.26:1 contrast against the background. |
Where the icon colour contrast is poor, partially sighted users may either struggle to decipher the icon or not be able to perceive the icon at all. |
|
|
Logout dialog |
App Settings; |
The edge of the dialog has a less than 3:1 colour contrast with the rest of the page. The colour contrast is only 2.24:1. |
Some partially sighted users may not realise that the dialog is a dialog, because the edges of the dialog are not distinct. |
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|
Whole page |
eyWorks Parent Portal (Login); eyWorks Parent Portal (Verify OTP); eyWorks Parent Portal (Home); eyWorks Parent Portal (Messages); eyWorks Parent Portal (Menu); eyWorks Parent Portal (Invoice); eyWorks Parent Portal (Settings); eyWorks Parent Portal (Test message); eyWorks Parent Portal (Timeline); eyWorks Parent Portal (Incident sheet); |
Pinch and zoom is disabled. |
Many partially sighted users rely on pinch and zoom to be able to access web pages on mobile devices. If pinch and zoom is disabled, many partially sighted users will struggle or not be able to access the site on a mobile device, depending on which device they are using. Although there is an app alternative, partially sighted mobile phone users may prefer to websites on mobile because apps do not pinch and zoom. |
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|
Timeline filters |
eyWorks Parent Portal (Timeline); |
On a 320px width screen users have to scroll horizontally to see the affected content. |
Mobile phone users and partially sighted users with very high levels of browser zoom could find it awkward to access the affected content. |
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|
Text 'Islington UAT environment' |
eyWorks Parent Portal (Menu); |
On a 320px width screen part of the words 'Islington UAT environment' is lost |
Mobile phone users and partially sighted users with very high levels of browser zoom could find it awkward to access the affected content. |
|
|
Text 'Invoice and payment' |
eyWorks Parent Portal (Invoice); |
On a 320px width screen part of the words 'Invoice and payment' is lost |
Mobile phone users and partially sighted users with very high levels of browser zoom could find it awkward to access the affected content. |
|
|
Text 'Notification settings' |
eyWorks Parent Portal (Settings); |
On a 320px width screen part of the words 'Notification settings' is lost |
Mobile phone users and partially sighted users with very high levels of browser zoom could find it awkward to access the affected content. |
|
|
Text 'Communication details' |
eyWorks Parent Portal (Test message); |
On a 320px width screen part of the words 'Notification settings' is lost |
Mobile phone users and partially sighted users with very high levels of browser zoom could find it awkward to access the affected content. |
What we are doing to make this website more accessible
The medium and high priority accessibility problems in this website will be resolved by 17-Oct-25.
Preparation of this accessibility statement
This statement was prepared on 02/09/2025. It was last reviewed on 02/09/2025.
This website was last tested on 14/07/25. The test was carried out by Islington Council using a combination of manual and automated testing using assistive technology.
The accessibility statement will next be reviewed on the 20/10/2025.