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Accessibility statement

This statement applies to content published on islington.gov.uk.

This website is run by Islington Council. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • many documents are in PDF format and are not accessible
  • some documents have poor colour contrast
  • some videos we have been asked to broadcast on our site were produced without subtitles, captions, audio descriptions and transcripts.

How to request content in a different format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Islington Council’s Customer Centre and the Town Hall have audio induction loops, or if you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The ‘non-compliances’ are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations

  • When viewed on small screens (like mobile phones) content isn’t large enough to read without being zoomed-into and scrolled in two dimensions on some pages. This fails on WCAG 2.1 success criterion 1.4.10. We plan to address this by February 2021.
  • Not all form controls (fields) have labels. This fails WCAG 2.1 success criterion 1.3.1. We plan to address this by February 2021.
  • Not all links explain their purpose. This fails WCAG 2.1 success criterion 2.4.4. We plan to address this by February 2021.
  • Not every page has a heading. This fails WCAG 2.1 success criterion 1.3.1. We plan to address this by February 2021.
  • Many documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format. 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.


Maps and mapping solutions are exempt as long as essential information is provided in accessible digital manner for maps intended for navigational use.

We aim to meet the needs of all visitors to our site, but we don’t yet have a way of presenting geographical information (maps and site plans etc.) in a fully achievable and accessible format. Currently all accessible map solutions would be impossible to implement for all residents due to both resource and installation issues. As new technologies emerge, we will revaluate this topic.

What we’re doing to improve accessibility

  • Some videos on our site have been produced without subtitles, captions, audio description, or transcripts. We are working to ensure all future videos contain one or more of the listed criteria.
  • We use a subscription tool that reviews the Islington Council site based on the WCAG 2.1 accessibility standard. The tool highlights errors and provides actions (fix broken links, include page headings, create accessible PDFs) to ensure content meets the accessibility criteria.
  • There are some third party websites which carry the Islington logo that are not directly managed by Islington Council. Such sites include our online payments system and the library catalogue. These sites will have a different structure and layout to the main council website and may not always meet the same standards of accessibility. In our contracts with these suppliers, we do require that all such sites meet a minimum level of accessibility under WCAG 2.1, so if you are aware of issues we can raise these with the suppliers of those websites / systems and ask them to make changes to improve accessibility accordingly. 

Preparation of this accessibility statement

This statement was prepared on 24 September 2020. It was last reviewed on 20 September 2020.
This website was last tested on 24 September 2020. The test was carried out by Islington Council using a combination of manual and automated testing.

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