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Accessibility statement

This website is run by Islington Council and we want as many people as possible to use it. It has been designed so that you should be able to:

  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

AbilityNet has advice on making your device easier to use if you have a disability.

Information about this website’s accessibility

Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is compliant with the Web Content Accessibility Guidelines version 2.0 at level AA and we are working towards making it compliant with the latest accessibility standards, Web Content Accessibility Guidelines version 2.1 at level AA.

Whilst every effort is made to ensure the whole site conforms to the latest standard, with so many pages and contributors, this is an ongoing process. In addition to improving the accessibility of this, the main website, we are also in the process of reviewing all Islington Council websites to ensure that they are fully accessible.

We plan to make all websites compliant by September 2020. When we launch new websites or introduce new interactive elements we will make sure they meet the latest accessibility standards.

What to do if you can’t access parts of this website

If you need information in a different format or are having problems accessing the website:

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. 

Islington Council’s Customer Centre and the Town Hall have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter

Find out how to contact us

Focus for improvements

We know some parts of this website aren’t fully accessible and so are taking steps to address this. This includes:

  • Documents: PDF documents on our website aren’t fully accessible with screen reader software. We are working towards making sure new documents are accessible or moving that content to the website.
  • Online forms: there issues with some of our older forms, such as incorrect page titles, tables, headings not marked up properly, no customisation of session time and no indication of current position within the form. These are limitations of the version of the software we use to create these forms. We are in the process of reviewing and replacing these forms, starting with the most commonly used forms.
  • Videos: some of the videos we have been asked to broadcast on our site were produced without any subtitles, captions or audio description. We are developing new guidelines to ensure these this is included on future video content, and if not that a text equivalent is available for any information contained in the videos.
  • Third party websites: some websites which carry the Islington logo are not directly managed by Islington Council but by a third party supplier. Such sites include our online payments system and the library catalogue. These sites will have a different structure and layout to the main council website and may not always meet the same standards of accessibility as the main site. In our contracts with these suppliers we do require that all such sites meet a minimum level of accessibility under WCAG 2.1, so if you are aware of issues we can raise these with the suppliers of those websites / systems and ask them to make changes to improve accessibility accordingly.

Content that’s not within the scope of the accessibility regulations

  • Older PDFs. We have thousands of documents on our site so our focus is making the most recent, important and popular documents accessible. Therefore older documents may not be fully accessible. Please let us know if you require a document in a different format.
  • Pages with maps may not meet accessibility standards. Where possible we aim to provide a text alternative. 

This statement was prepared on 20 September 2019.

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