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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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What happens next

We are already sharing these insights with partners and colleagues. Everything we have heard through Let’s Talk Islington has helped us shape our Islington Together 2030 Plan – our strategy to create a more equal future for our borough over the next decade. This plan was published in April 2023. You can read about it on our Islington Together 2030 page.

There are other opportunities for you to get involved:

  • We have launched a new way to have your say online, making it easier for you to comment on the things that matter – this is because you told us that you wanted more of a say in council decision-making. Take a look at our new Let’s Talk Islington site and let us know what you think.  
  • We are developing a new participation and engagement offer to look at more ways for you to input. Email engagement@islington.gov.uk if you would like to be involved or have any thoughts.
  • If you have any other ideas about how we might use the insight from Let’s Talk Islington, get in touch with equalities@islington.gov.uk.

As more opportunities and information becomes available this page will be updated so keep checking back.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.