Guidance to support people with mental health
Toolkit for staff and volunteers in Islington to help support conversations with people about mental health - including clear guidance and local resources.
This toolkit is for staff and volunteers in Islington and will help you feel confident when talking to people about mental health.
It includes clear guidance and local resources to make it easier to listen, speak to others with compassion, and show people to the right support.
What is in the toolkit
Understanding mental health - pages 4 to 7
The guide explains:
- what 'mental health' means
- common myths about mental health
- what stops people looking for help
- how stigma, cultural differences and social pressures can impact people’s willingness to talk to others
- how to use inclusive, respectful language
Having conversations - page 8
Step-by-step advice on starting and continuing supportive conversations. This includes:
- choosing the right time and place
- asking open questions
- listening without judgement
- showing empathy
- avoiding unhelpful comparisons or assumptions
Signposting and crisis support - pages 10 to 13
Clear tips on:
- when and how to signpost residents to services, from GPs and NHS Talking Therapies to community-based support
- what to do in a crisis with emergency contacts, helplines, and local urgent care pathways in Islington
Community and preventive support - pages 19 to 43
Directory of local services that covers support for adults, children, young people, carers, and specific groups including LGBTQ+, women, refugees, and those affected by addiction.
The toolkit also promotes the ‘five ways to wellbeing' - connection, activity, learning, awareness and giving back.
Last updated October 2025
This document was developed in partnership with local organisations. We will update this document regularly. We welcome your feedback to help keep the toolkit relevant and effective. Email us at: PublicHealth@islington.gov.uk