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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Competent persons scheme

​Competent person schemes (CPS) allow individuals and companies to self-certify that their work complies with the Building Regulations as an alternative to submitting an application to building control services.

A variety of schemes exist covering all aspects of the Building Regulations, for example: 

  • replacement windows and doors

  • gas appliances, heating and hot water systems

  • oil combustion appliances

  • solid fuel combustion appliances

  • plumbing, hot water and heating service systems

  • ventilation and air conditioning

  • electrical, lighting, heating and control systems

  • air pressure testing of buildings

  • CO2 emission rate calculations

  • sanitary conveniences in washrooms and bathrooms.

Details of these schemes can be found on the Communities and Local Government website.

When someone has undertaken notifiable work in accordance with one of these schemes, the competent person via the scheme provider gives evidence to both the owner and Local Authority that the work complies with the relevant regulation(s) within 30 days of completing the work.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.