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Payments and online forms unavailable from 7pm until 7:30pm

On Monday 16 February you will not be able to submit forms or make payments between 7pm and 7:30pm. We will be doing essential maintenance on our website.

This means you will not be able to do things like pay or apply for parking permits, parking tickets (PCNs), council tax and rent online or call the automated payment line (020 7527 8000).

We are very sorry about this. If you need to make a payment or do something else online, please try a different day or time.  

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Make a duty planning appointment

Duty planning appointments take place over the phone.

Our appointment times are 10am - 1pm, Tuesday and Thursday. General appointments cost £90.88. Appointments relating to energy efficiency, energy reduction and/or micro-generation measures are free of charge.

Once you confirmed submission of your form, the Planning Team will send you an email to confirm the date and time of your appointment