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Our site uses cookies to make this site work better for you and for us.

Some of our cookies are essential, and parts of the site won't work without them. These cookies are set when you submit a form, login to My eAccount or use the interactive maps, for example.

We also use some non-essential cookies to anonymously track visitors. This helps us understand better how people use our site, so that we can improve it. 

Managing your cookies

You can decide which kinds of cookies you would like to accept or block on our site by clicking the 'C' icon at the bottom of the screen.

You can also use your web browser to delete or block cookies, clear all cookies when you close the browser and open a 'private browsing'/'incognito' session, which allows you to browse the internet without storing local data.

Where to find information about controlling cookies in your browser

Cookies used on this website 

My eAccount

Name Expires
When you close your browser

Allows us to present information to you about your council records and store new information that you submit



_lgn_cscv2 One year Used for the web chat feature

Online payments and online forms

When you close your browser
Used to pass information from one screen to another and then to store the information in our backend systems.
Eform options

Interactive maps and Your area

Name Expires Purpose When you close your browser Used to pass information from one screen to another.


Name Expires Purpose
searchtab One month Used to track which search tab you are using (webpages or documents).


Name Expires
Announcements_<id> One year Used to track when a user closes an announcement, to prevent it showing again
analytics 90 days Used to record whether the user has accepted cookies related to analytics.
preferences 90 days Used to record whether the user has accepted cookies related to preferences, such as whether they want to display alerts.
onlinechat 90 days Used to record whether the user has accepted cookies related to the online chat feature.

Google Analytics

We use Google Analytics software to collect information about how you use our site. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.

Google Analytics stores information about:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site

We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.

We don’t allow Google to use or share our analytics data.

The following cookies are set by Google Analytics on and many of our other subdomains and web systems.

To opt out of being tracked by Google Analytics across all websites visit Google Analytics opt-out tools

 _ga 2 years

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help make improvements. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come from, the pages visited and whether have used My eAccount, our customer portal.

 _gid 24 hours
 _gat 10 minutes
2 years
30 minutes
When you close your browser
6 months
2 years

Other analytics tools

We use also Sitecore Analytics and Siteimprove to help collect information about how you use our site. This data is collected and stored anonymously.

10 years

Sitecore analytics cookie 

nmstat 3 years Siteimprove analytics cookie


We use YouTube to provide videos on some pages of the site. YouTube sets cookies when you visit one of these pages.


When you close your browser

This is a randomly generated number that identifies your browser

9 months Lets YouTube count the views of embedded YouTube videos
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  2. Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.