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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Changes in your circumstances

Tell us about a change in your circumstances which could affect your benefits.

It's important to tell us straight away.

Tell us about a change in circumstances

If you can't complete the form, contact us:

What you need to tell us about

You need to tell us about any change that could affect your benefit. Changes can include:

  • changes to your (or your partner's) income, benefits, capital or savings 
  • your rent going up or down (if you are a council tenant you don’t need to tell us about any rent changes)
  • changing your address
  • the number of people in your home changing
  • anyone who lives with you starting or stopping work
  • changes to the income of someone who lives with you
  • a child leaving school
  • leaving your home temporarily
  • going abroad, outside of Great Britain
  • you (or your partner) becoming or stopping being a student
  • you (or your partner) claiming Universal Credit 

We cannot list all the changes in circumstances that you should tell us about. If you're not sure whether we need to know, please tell us anyway.

Why it's important

The law says you must tell us if there is any change to the information we have used to calculate your housing benefit or council tax support.

You should tell us straight away when a changes happens. If you delay telling us about a change, we may continue to pay you benefit that you are not entitled to and you could be overpaid. We will expect you to pay back any benefit that you are overpaid.

If you take more than a month to tell us about a change that entitles you to more benefit, we can usually only increase your benefit from the week after the date you tell us about the change.

If you don’t report a change that you know will affect your benefit, and you don’t have a good reason for this, you are committing a criminal offence, just as if you gave us false information or concealed the truth.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.