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Payment system unavailable on Wednesday 13 August, 9.30am to 3.30pm

You will not be able to make any payments online or by phone on Wednesday 13 August, 9.30am to 3.30pm, while we carry out some important work on our payment system.

This means you won't be able to pay for things like parking permits, parking tickets (PCNs), council tax and rent through our website, automated payment line (020 7527 8000) or customer services number (020 7527 2000).

We are very sorry if this affects you. If you must make a payment, please try to do it on another day if you can or after 3.30pm on Wednesday 13 August.

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Safeguarding advice for volunteers

If you have safeguarding concerns about any child or vulnerable person you meet during your volunteering, it is important that you know who to pass your concerns on to.

Looking out for resident safety

If you see something that worries you when out and about volunteering, please report it to us.

Children’s Social Care

  • Children's Services contact team: 020 7527 7400
  • Disabled Children's team: 020 7527 3366

Adults - Islington Adult Social Care First Point of Contact

  • Telephone: 020 7527 2299

Our safeguarding video below gives more advice on how to stay safe.

The police have produced a handy guide to avoiding financial fraud that volunteers may also wish to refer to.

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Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.