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Consumer advice

Disputes and advice about traders

If you have a complaint about a trader or require advice about a disagreement, contact Citizens Advice:

  • Phone the Citizens Advice Consumer Helpline on 03454 04 05 06

The Citizens Advice consumer service is a telephone and online advice service only.

Citizens Advice will give you practical and impartial advice on how to resolve your consumer issue and tell you the law that applies to your situation. Where applicable, they will refer details about reported traders to us and we will contact you if necessary.

The Citizens Advice consumer service works in partnership with trading standards services in all local authorities across the UK.

Finding traders to trust

We have partnered up with Which? Trusted Traders to give our residents greater reassurance when choosing a trader. The traders listed have passed our national Trading Standards database compliance checks.

To find your local Which? Trusted Trader, or to find out how to join the scheme as a trader visit their site

Find out how you can protect yourself from scams on our webpage:

Protect yourself from scams

What are your rights?

You have different rights dependent on the issue you have. Citizens Advice lists the consumer issues they can help you with; ranging from returning faulty goods, cancelling a packaged holiday, to reporting junk mail.

For more guidance relative to you and your situation visit the consumer page on the Citizens Advice site.

Business advice

If you want business advice, you have three options:

  1. use the free online advice service on the Business Companion website
  2. use our informal paid-advice service (see below)
  3. use our formal paid-advice service by applying to join a Primary Authority relationship with us


Trading Standards Service

Public Protection Division, Islington Council, 222 Upper Street, London N1 1XR


Citizens Advice consumer service

Tel: 03454 04 05 06 or visit Citizens Advice consumer service.

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  2. Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.