Disputes and advice about traders
If you are a member of the public and need consumer advice about goods or services you have bought or want to make a complaint about a business, you should contact the Citizens Advice consumer service (CACS), which provides free, confidential and impartial advice on consumer problems. CACS works in partnership with Trading Standards, giving us access to its complaint data and passing matters to us within the council's remit.
You can contact the Citizens Advice consumer helpline on 0808 223 1133 or by visiting their website.
Find out how you can protect yourself from scams on our Scams Advice page.
What are your rights?
You have different rights dependent on the issue you have. Citizens Advice lists the consumer issues they can help you with; ranging from returning faulty goods, cancelling a packaged holiday, to reporting junk mail.
For more guidance relative to you and your situation visit the consumer page on the Citizens Advice site.
If you want business advice, you have three options:
- use the free online advice service on the Business Companion website
- use our informal paid-advice service
- use our formal paid-advice service by applying to join a Primary Authority relationship with us
Trading Standards Service
Public Protection Division, Islington Council, 222 Upper Street, London N1 1XR