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Need help?

If you need support or know someone who does, there is lots of help available in Islington

Last updated: 14 May 2021

We are Islington helpline

Contact We are Islington for support getting food or medicine, or if you are struggling financially due to the pandemic. Residents can also call for a friendly chat, support to leave their home, and information about online group activities and staying healthy and well.

Call the We are Islington helpline on 020 7527 8222 or minicom on 020 7527 1900. Lines are open every day from 9am to 5pm.

For British Sign Language (BSL), use Signvideo. Lines are open Monday - Friday from 9am to 5pm, Saturday from 9am to 1pm, Sunday closed.

You can also email:

Browse our support directory

Support for residents self-isolating

Test and Trace Support Payments are available for residents who have been told through NHS Test and Trace that they must self-isolate and who are in employment or are self-employed, on a low income and in receipt of certain benefits, and will lose money because they cannot work from home.

Support for residents who are clinically extremely vulnerable

For up to date guidance for people who are clinically extremely vulnerable please see government advice.


If you need support to understand the guidance, to register as Clinically Extremely Vulnerable, to get a priority supermarket delivery slot and any questions you have or support you need around coronavirus, please contact We Are Islington and we will be happy to help.

Taxicard update

To support Taxicard members during the pandemic, the London Taxicard scheme has been amended as follows:
• Taxicard drivers can pick up and deliver essential supplies for members e.g. essential items pre-bought online or over the telephone
• Friends and family can travel on a member’s behalf using their Taxicard to pick up and deliver essential supplies

This change will allow Taxicard members to continue to use their subsidised trips during a time when they may not able to travel, in line with recently issued Government and Public Health England guidelines.

To make arrangements for a delivery, or for family/friends to travel on a member’s behalf, call the Taxicard booking line on 020 7763 5001.

At the time of the booking, the cost of the journey will be confirmed and the member contribution will need to be paid by debit or credit card.

Further details are available on the Taxicard website or you can email

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