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Need help?

If you need support or know someone who does, there is lots of help available in Islington


Last updated: 22 September 2020

We are Islington helpline

Are you struggling to cope at the moment, or concerned about a friend or neighbour? If you or someone you know needs support, then help is available. 

Islington Council, voluntary sector and mutual aid groups are working together to provide support. Contact We are Islington for support getting food or medicine, or if you are struggling financially due to the outbreak of coronavirus. Residents can also call for a friendly chat, support to leave their home, and information about online group activities and staying healthy and well.

You can contact organisations directly or call the We are Islington helpline on 020 7527 8222 or minicom on 020 7527 1900. Lines are open every day from 9am to 5pm.

For British Sign Language (BSL), use Signvideo. Lines are open Monday - Friday from 9am to 5pm, Saturday from 9am to 1pm, Sunday closed.

You can also email: weareislington@islington.gov.uk

Browse our support directory

Support for residents self-isolating

Test and Trace Support Payments are available for residents who have been told through NHS Test and Trace that they must self-isolate and who are in employment or are self-employed, on a low income and in receipt of certain benefits, and will lose money because they cannot work from home.

Support for residents shielding 

If you are clinically extremely vulnerable you were advised to take extra precautions during the peak of the pandemic in England. This is known as ‘shielding’.

The government is advising that you do not need to shield at the moment. For more information about shielding please see government advice.

Taxicard update 

To support Taxicard members during the outbreak of Covid-19 (coronavirus), the London Taxicard scheme has been amended as follows:
• Taxicard drivers can pick up and deliver essential supplies for members e.g. essential items pre-bought online or over the telephone
• Friends and family can travel on a member’s behalf using their Taxicard to pick up and deliver essential supplies

This change will allow Taxicard members to continue to use their subsidised trips during a time when they may not able to travel, in line with recently issued Government and Public Health England guidelines.

To make arrangements for a delivery, or for family/friends to travel on a member’s behalf, call the Taxicard booking line on 020 7763 5001.

At the time of the booking, the cost of the journey will be confirmed and the member contribution will need to be paid by debit or credit card.

Further details are available on the Taxicard website or you can email taxicard@londoncouncils.gov.uk

 

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