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Covid safety during home visits from council officers

What to expect and how to stay Covid-safe if we visit your home

While Covid is still present, we are taking extra steps to protect you and our staff whenever we need to visit your home. There are a few things you can do, to help keep everyone safe. 

Before a visit

Staff may contact you beforehand or speak to you at the doorstep to ask you some questions to check everyone in the household is well and to check if there is anyone who is ‘clinically extremely vulnerable’ in the household. This will help us prepare and make the visit as safe as we can. 

Please inform the team who are coming to visit you if: 

  • you are unwell with any Covid-19 symptoms (including a high temperature, a new, continuous cough or a loss of or change in your sense of smell or taste) or
  • you have been advised to self-isolate or have tested positive for Covid-19 in the last ten days.

We may rearrange the visit, or if it is an urgent issue, we will take extra steps.

What you can expect from council staff visiting your home: 

  • Staff will wear face coverings and where necessary, other protective equipment to carry out their work.
  • Staff will thoroughly clean their hands with soap and water or alcohol gel before entering and exiting your home, and may wash their hands or use alcohol gel during their visit.
  • Staff will maintain their distance around you, where appropriate, and limit their contact with sides and other surfaces in your property.
  • The council advise all staff to take regular Covid-19 tests.

What you can do to help during your visit: 

  • Try to maintain social distancing of at least two metres from anyone visiting your household, as far as is practical. Where possible, or if the visit does not involve a conversation, please wait in another room while the staff member completes their work.
  • If it will be challenging to maintain a two-metre distance from the staff member when they are visiting your property, please consider wearing a face covering. Staff may be able to supply you with a face covering if you do not have your own. Children are not expected to wear a face covering. 
  • Keep windows and doors open during the visit, where possible. To reduce the surfaces our staff need to touch on their visit, please open any internal doors to rooms the staff member may need to access. If a staff member is coming to do work in your property, please clear a working space, with household items moved away from the area the staff member needs to access.
  • In order to protect both staff and residents during visits, we ask council staff not to accept food or drink during visits. Please do not be offended when staff turn down offers of food or drink.

We have made these guidelines to keep you and any staff entering your home at lower risk of transmitting or catching Covid-19. Thank you for your support during these difficult times, and for showing kindness and consideration to our team as they do their very best to help you.


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