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What you can expect

Islington Council is committed to tackling anti-social behaviour on behalf of our housing tenants and homeowners. We will take appropriate and prompt action within our powers to deal with disruptive tenants and other persons causing a nuisance or harassment on estates or in individual dwellings.

See below for what you can expect on how we tackle any anti-social behaviour issues you raise with us:

  • Specialist team tackling anti-social behaviour in your area: each Area Housing Office has its own specialist ASB team who have a lot of experience and skill in tackling and resolving anti-social behaviour and where necessary taking enforcement action against those responsible.

  • Support and advice if you are impacted by anti-social behaviour: we will provide all reporters of ASB with a support pack and can also put residents in touch with specialist support services provided by organisations such as Victim Support. 

  • Confidence in reporting: Confidence in the service we provide is high with 94% of previous reporters of anti-social behaviour satisfied to report again should there be a need to. We are always looking to develop our service and to this end we maintain and regularly review our policies and procedures.

We are also signed up to the Respect Charter for Housing, meaning we have promised to adhere to certain standards for handling ASB. For more on Respect visit the Chartered Institute of Housing's website

Service Promise

We will take all reports of ASB and harassment seriously, whether made in person, in writing or over the phone.

If you report ASB or harassment then we will make an appointment to carry out an interview, if necessary, within five working days or 24-hours in serious cases.

We will take appropriate action against those responsible, where we have evidence.

We will review all reported cases of ASB at least once a month and inform you of progress. If we decide to close a case we will write to you and tell you why.

Please remember that the action we take must be reasonable in light of how serious the problem is and it has to stand a fair chance of working. We may not be able to take any legal action if we have insufficient evidence to support the action at court.

We will provide on-going support for as long as reasonably practical.

Report ASB online

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