Make an informal appeal
If you wish to make an informal verbal appeal about the service you have received from the parking contractor, Wing Parking, you can telephone the contractor directly on 020 7527 6512. This telephone number is also shown on Estate Parking Warning Notices around the estate.
If you remain dissatisfied after making a verbal appeal there is a formal estate parking appeals process.
Make a formal appeal
To appeal against a Parking Charge Notice issued on a council estate, follow the appeals process on the Wing Parking website. You should appeal within 28 days of the ticket being issued.
In order for your appeal to be considered you must include
- the Parking Charge Notice number
- your vehicle registration number
- your name and home address
- the name and address of the driver if this is different.
Please also attach any relevant scans or supporting documents to the email. Please provide as much detail as you can and any evidence you feel may support your claim.
Postal appeals can be sent to:
Wing Parking Ltd
Plaza 668, Hitchin Road, Luton, Beds, LU2 7XH
What happens next
If you email or write to us within 28 days of the ticket being issued, we will freeze the amount you owe until we respond.
Wing Parking aim to respond to appeals within 10 working days.
If you remain unhappy with the response from the contractor
You can make a further appeal in writing. The contractors response letter will explain how to do this.
We will freeze the amount you owe until we respond.
You need to include:
- Your name and address
- The registration number of your vehicle
- The date and exact location of the incident
- Explain why you feel that the Parking Charge Notice should be cancelled
- Please also attach any relevant scans or supporting documents to the email/letter
How long do we keep your records?
We will only keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept for the amount of time as detailed within the parking retention schedule. All information will be held securely and destroyed under confidential conditions.
We will consider all the circumstances explained in your appeal when making our decision.
If you remain unhappy with our decision
You can make an appeal to an independent appeals service called Parking on Private Land Appeals (POPLA).
POPLA provide an appeals form for this purpose. A copy of the form will be sent to you with the stage two response if your stage two appeal is unsuccessful. You will also be provided with a verification code that must be stated on the form if you wish to appeal to POPLA. The simplest way to appeal to POPLA is on-line.
Appeals to POPLA must be made within 28 days of the date of the stage two response.
If you choose to submit a stage three appeal to POPLA and it is unsuccessful you will be required to pay the full Parking Charge Notice charge of £100.
Penalty Charge Notices on public roads
If you wish to appeal against a Penalty Charge Notice issued on a public road or street outside of any estate there is a different process to do that.
Appeal against a Penalty Charge Notice (PCN)
You can begin the process to appeal against a Penalty Charge Notice on this page. Read about what we need from you to process your appeal and how long it will take.
Pay a Parking Charge Notice issued on an Islington estate
If your ticket reference number starts with 0000 you will need to pay our estate parking contractors, Wings Parking.