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Appeal against a Penalty Charge Notice (PCN)

You can begin the process to appeal against a Penalty Charge Notice on this page. Read about what we need from you to process your appeal and how long long it will take

Start your appeal 

If you wish to appeal against a Penalty Charge Notice (PCN) issued on the public highway please email us within 14 days of the ticket being issued.

You must include the following information for us to consider your appeal

  • the Penalty Charge Notice (PCN) number
  • your vehicle registration number
  • your home address.

Please also attach any relevant scans or supporting documents in the email. Please provide as much detail as you can and any evidence you feel may support your claim.

Alternatively if you do not have access to email, you can appeal by post.

Postal appeals can be sent to

Islington Parking Services
PO Box 2019
Pershore
WR10 9BN

What happens next

If you email or write to us within 14 days of the ticket being issued, we will put your case on hold until we respond. 

islingtonparking@civica-rm.co.uk

If you are unsuccessful in your appeal

We will reconsider offering the discount for a further 14 days.

If you are unhappy with our decision

Please do not write to us again until a Notice to Owner (or an Enforcement Notice, where applicable) has been issued to the registered keeper of the vehicle. This is sent 28 days or more after the date the ticket was issued.

Appeal step 2: Formal appeal

The Notice to Owner gives the keeper of the vehicle the opportunity to make a formal appeal, this is in addition to any appeal that has previously been made. You may however have to pay the charge in full if you are unsuccessful.

Appeal step 3: Appeal to the adjudicator

If you do make a formal appeal and it is unsuccessful, you can still make a further appeal to an independent adjudicator at the Environment and Traffic Adjudicator (ETA). An ETA form will be sent with the rejection letter should your formal appeal fail.

The adjudicator is fully independent of the council and his or her decision is legally binding on both parties.

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  2. Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.