The aim of the taskforce was to improve housing landlord services using resident-led service reviews.
Three service reviews were completed and the reports presented to our Housing Executive. An action plan was then created, so the review recommendations could be put into place and monitored.
Major Works Consultation Review
This service review looked at the consultation and communication which took place with residents during major works.
Eight resident volunteers (Review Panel Members) helped the Resident Champions with desktop research and formulating staff and contractor questions. The volunteers also attended consultation events to see how they were carried out.
Communal Repairs Review
This service review looked at the communication between the us and residents once a communal repair had been reported.
The review took place over 3 months, during which time the taskforce interviewed our staff and contractors, as well as analysing document evidence.
New Tenants Support
This review looked at what practical support new tenants are offered in terms of the sign-up, welcome pack and subsequent home visits both before and after moving. It also looked at what information was available, how new tenants could access it and whether procedures in place for supporting new tenants are consistently followed.
The review took place over 3 months, during which time the taskforce interviewed our staff and residents, as well as analysing document evidence.