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Things you need to know if we are already building new homes and making estate improvements

The council has appointed a contractor. What are they responsible for?

We appoint a contractor for every new build project to carry out the building work on our behalf. They are responsible for delivering the new homes, and for the site, are responsible for:

  • safety
  • noise
  • letting residents know what is happening and when
  • answering residents questions and concerns about the project 
  • working with us to make sure the project is delivered on time, on brief and on budget

Who do I contact with questions once the works have started?

The contractor will send regular updates - through newsletters, letters and posters on your estate - about the building works. Contractors work closely with our project manager to address any concerns from residents. 

If there are any issues on site, or you have any questions about the work taking place, please contact the contractor first. Their contact details will be well publicised and visible around the site and it’s often the quickest way to get your question answered.

The contractor will keep you informed about:

  • how the building work is going – what stage it’s at and if it’s on track
  • any changes to planned work
  • any disruptions and how they are being handled, e.g. traffic on site, temporary ramps
  • site safety
  • noise – to make sure noise levels are safe
  • any working outside of agreed hours, and why this is happening
  • any complaints and how they have been resolved

You can contact the project manager on your estate if you do need to speak with us.

How does the council minimise noise and disruption?

Building work can be noisy and disruptive, so we cannot promise that residents will not be affected. However, we try to minimise this as much as possible. 

All of our contractors are members of the Considerate Constructors Scheme. Contractors also need to adhere to a wide range of regulations, such as Islington’s Code Of Practice for Construction Sites. 

We and our contractors will try to minimise disruption, for example by doing things in a certain order, or at certain times of day or times of year. We’ll work with residents to help resolve any issues as quickly and as effectively as we can.

Can I apply for one of the new homes?

We aim to get new tenants into the properties as soon as possible, so like all council properties, these homes are advertised on Home Connections, our choice-based lettings website. Priority for new builds are given to local people first, but as with all council homes, they are allocated based on housing need.

Tenants need to be on the housing register and have more than 120 points to bid for council homes on Home Connections. Like all council properties, the new homes will be advertised on Home Connections when they are finished, and tenants can bid for them. Please see Bidding for housing for more information about choice based lettings.


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