Housing icon

Our fire safety arrangements

We always follow the most up to date advice on building safety and have a robust Fire Risk Assessment (FRA) programme.

We always follow the most up to date advice on building safety and have a robust Fire Risk Assessment (FRA) programme. We work closely with the fire and rescue service to ensure that fire safety arrangements in high rise blocks are safe and appropriate.

Housing Tenant Services staff also carry out regular inspections which cover fire safety issues. Our fire safety arrangements are monitored by the Home and Estates Safety Board, which meets four times a year and is attended by representatives from the London Fire Brigade.

On 29 June we announced that we are now actively looking into the effectiveness of fitting sprinklers in our tower blocks.

Read the statement we issued on this date.

Read full details of our response to the Grenfell Tower tragedy and fire safety in Islington (document link).

London Fire Brigade issues this fire safety advice for residents who live in high rise blocks:

  • Make an escape plan and make sure everyone knows how to get out safely
  • If there is smoke or fire inside your flat or maisonette and your escape route is clear: get everyone out, close the door and walk calmly out of the building. Do not use the lift. Call 999, give your address, the number of your flat, and say which floor the fire is on
  • If there is smoke or fire inside your flat or maisonette and your escape route is NOT clear: it may be safer to stay in your flat or maisonette until the fire brigade arrives. Find a safe room, close the door and use soft materials to block the gap to stop the smoke. Go to a window, shout “HELP, FIRE” and call 999. Be ready to describe where you are and the quickest way to reach you. Windows above the first floor are not suitable to escape from due to risk of serious injury
  • If there is a fire in another part of the building: the structure of your building – walls, floors, doors – are designed to give you a minimum of 30-60 minutes’ protection from a fire, to enable you to remain in your flat while the fire brigade deal with the fire. If there is a fire elsewhere in your building you are usually safer to stay in your flat unless the heat and smoke from the fire is affecting you, in which case you can leave by the stairs if it is safe to do so. If it is not safe to leave and you do remain in your flat call 999 and let them know which flat you are in.
  • If you are in communal areas of the building: leave and call 999.

Find out more on the London Fire Brigade website.

Other advice from London Fire Brigade

  • Make sure you have plenty of smoke alarms and test them regularly.

  • Some buildings have mains powered smoke/heat detectors. If you have a mains-powered alarm which does not work, or beeps constantly, please contact Housing Direct on 0800 694 3344 to report it. Do not disable it – it is there for your safety.

  • Make sure bikes and rubbish do not block communal exits or your escape routes.

  • Keep balconies free of clutter. Please do not smoke in communal areas.

  • If you smoke, dispose of cigarette ends carefully.

  • Candles, incense and oil burners are one of the biggest causes of fire within homes. Always keep an eye on them and keep them away from materials that may catch fire such as curtains, furniture, clothes and hair.

If you know or work with anyone who:

  • may have an increased risk of fire
  • is less able to react
  • has a reduced ability to escape in the occurrence of a fire

then please encourage them to book a fire safety check. These may include factors such as being a smoker, a hoarder, having an alcohol dependency or having mobility issues. 

Read London Fire Brigade's:

Where to register if you own a Hotpoint fridge freezer

Following the Metropolitan Police Service’s statement that a Hotpoint FF175BP fridge freezer has been identified as the initial source of the Grenfell Tower fire, the government has ordered an immediate examination by technical experts.

This product has not been subject to product recalls and this testing will establish whether any further action is required.

Consumers who believe they may own a Hotpoint fridge freezer model number FF175BP (white) or FF175BG (grey) should call Whirlpool Corporation on freephone 0800 316 3826 or visit Hotpoint to register their details for further updates.

At this stage there is no specific reason for consumers to switch off their fridge freezer.

Reporting fire safety defects or hazards

We carry out regular routine inspections but if you notice that:

  • fire doors are damaged or do not work properly
  • fire escapes are blocked
  • or if you are concerned that there is a lot of flammable materials in communal areas or on balconies

please contact Housing Services.

You can find out more on the London Fire Brigade website and by downloading our ‘Frequently asked questions on fire safety’ below.

Be aware of scams

Bogus traders posing as council officials and fire safety officials have been offering tenants in London fire safety checks and services.

  • The council and fire brigade carry ID and never charge for fire safety advice and support.
  • Don’t let anyone into your home if you are unsure about them. Check their ID and credentials - if they are genuine they won’t mind.
  • If in doubt, ask the person to leave.


Was this information helpful?
  1. Please select

  2. Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.