The Local Government & Social Care Ombudsman (LGSCO) are the final stage for complaints about councils, all adult social care providers (including care homes and home care agencies) and some other organisations providing local public services.
The service is free; and the LGSCO conducts independent, impartial investigations of complaints about service failure and maladministration. Where they find fault they make recommendations to redress the injustice caused. Furthermore, where there is evidence to support a complaint, they will recommend changes to policy and practice to address wider systemic failures and feedback this learning to improve the local resolution of complaints and service provision.
Where the Ombudsman considers there has been some fault in the way an authority has or has not done something, this would be considered maladministration or fault.
The Local Government & Social Care Ombudsman sends us annual reviews about our performance including annual review letter and statistics.
You can contact them at:
The Local Government and Social Care Ombudsman
PO Box 4771
Tel: 0300 061 0614 (Mon-Fri, 8.30am-5pm)