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Changes to services

Changes to council services in response to Coronavirus

Last updated: Wednesday 27 August 2021

222 Upper Street

To help keep everyone safe, our contact centre at 222 Upper Street is still only open for emergency cases. Please do not visit if it is not emergency as we will not be able to help you face to face.

You can do most things online on this website, so please look here first and phone only if you really need to speak to someone. This will help us to deal with enquires quickly. 

Adult day centres

Islington Outlook day centre is currently paused. We will provide further updates when we can. 

The following day centres are currently running a reduced three-day service:

  • Alsen Day Centre 
  • Highbury New Park Day Centre
  • Daylight Islington

We are maintaining regular contact with people using our services, their families and carers directly and will continue to provide care and support in the safest and best way possible and based on their individual needs.

If you would like to speak to someone in the meantime, please call 020 7527 2299, 9am-5pm, Monday to Friday or 020 7226 0992, at all other times.


Adventure playgrounds and youth provision

Adventure playgrounds for children 6+


Adventure playgrounds are open, with protective measures in place to ensure that they are as safe as possible. Islington has 12 adventure playgrounds which are safe, welcoming, fun and free for children aged 6 and up.


These places give children the opportunity to safely socialise with others outside their household, burn off energy and boost their physical and emotional health.


For more information, please visit our adventure playgrounds page.

You can find out more in 
Islington’s adventure playgrounds leaflet.


Youth hubs and clubs


Our local clubs and hubs offer a variety of services and facilities for young people. They’re designed to help them discover new interests, make friends and become more confident and resilient – and have fun at the same time!

Youth provision may meet indoors or outdoors without limitations on group size. The regulations no longer require youth sector providers to limit their bubble sizes to a maximum number of attendees. This can be applied across all age groups

However, the youth settings continue to operate under enhanced ‘Covid responsible’ health and safety measures in line with their risk assessments, and take steps to reduce the risk of community transmission. For instance, consider how to manage groups of young people to a manageable number to minimise the risk of transmission. 

Online/digital, detached/outdoor and 1-2-1 youth sector provision remains available to all young people. Trips and residential experiences are also permitted. 
For information about the programmes of youth activities at individual youth clubs including online offers please visit



Anti-social behaviour

Please be considerate of your neighbours and remember that some may be unwell or working night shifts.

If you are experiencing excessive noise from a neighbour, our noise service is operating and remains committed to tackling this form of anti-social behaviour (ASB). To keep residents and our officers safe we will not be visiting people in their homes to assess noise complaints. Instead, one of our officers will visit the property concerned and make an external assessment.

Out of Hours Response Service times for investigating noise and ASB complaints have changed temporarily to 5pm-midnight Sunday to Thursday, and 5pm-2am on Friday and Saturday.

Report ASB

Make a noise complaint

Bright start: Under 5s and Children's Centres

Early years providers are open for free early learning for 2, 3, 4 year olds and for childcare.

Community midwifery clinics are continuing in children’s centres. Please contact your midwife directly if you have any questions.

If you have a family support worker, they will continue to remain in contact with you during this period. You can find more information about family support on our directory website.

If you have a question, need some information, advice or guidance our family engagement workers are still here to talk over the phone.
We have developed a programme of activities and teams are supporting parents over the phone. We are encouraging all parents to sign up to our fortnightly Bright Start, Bright Ideas newsletter and Quick Tips.

To use Bright Start services you will need to register.

For more information on what is available or to speak to someone in your area please contact:

Alternatively you can contact the Family Information Service on 020 7527 5959, Monday to Friday, 9am to 4pm, or email

Cemetery Service

To find out the latest service information and opening hours for the Islington and Camden Cemeteries please visit their website:

Cemetery Service Updates

Housing Offices

The council’s Choice Based Lettings website is open. Further information about how Choice Based Lettings works can be found on the bid for housing page. If you have any questions, please contact the Rehousing team by emailing the housing office team. 

Area housing office’s closed

The St John’s and Holland Walk area housing offices are currently closed. 


If you need support or know someone who does, please call our We are Islington helpline on 020 7527 8222.

Housing repairs

When carrying out repairs in your home our contractors will wear ID badges and wear masks. They will sanitise their hands when they arrive at your home and will wipe down any surfaces they have touched in your home before they leave. Where possible please maintain a two metre distance from the contractors in your home.

If you can it is also a good idea to open a window as good ventilation helps to prevent the spread of Covid-19. 

Libraries and Islington Museum

On Monday 6 September all libraries and Islington Museum returned to their normal opening hours. 

Normal opening hours for individual libraries are available on their respective pages.

Local History is open for pre-booked appointments only.  Please email

Currently there are no fines for items you have on loan that become overdue.

You can borrow eBooks, eAudiobooks, online newspapers, magazines, comics and other resources for free on our library, arts and heritage webpages. 

You can join Islington libraries online or email

Keep up to date with our latest news by signing up for our libraries e-bulletin.

Islington Museum

Monday 6 September opening times returned to normal, for museum opening times see the Islington museum

Visitors will be encouraged to wear a face covering, sanitise hands and follow social distancing.



Markets are open and traders have been issued with clear instructions on how to operate social distancing at market stalls, which they have agreed to follow. The guidelines will be kept under constant review and updated where necessary to ensure that stallholders and shoppers can all stay safe.



Key worker permits

Key worker permits used in lockdown are now no longer valid. Anybody using a key worker permit (including on or after Monday 21 June) may be subject to a Penalty Charge Notice. The council does not offer any alternative permits or concessions for people who were previously entitled to a key worker permit.

The previous concession for K zone residents to park in nearby P and Z zones during the Covid restrictions are no longer valid, and haven't been since July 2021.

Parks, playgrounds and sports facilities

All parks and all playgrounds are open and group exercise is allowed in leisure centres. Find the latest information on our leisure centres on the Better website

If you are playing as part of a formal booking you can play in any number. However, you should adhere to the relevant sporting body Covid secure guidelines.  For instance, if you are playing football you should check on the Football Foundation's website for their Covid guidelines. 

Barbecues are currently not permitted in any of our parks. 

Please help us by picking up your unwanted items or rubbish and taking it home with you or using available litter bins. 

Visitors are asked to ensure social distancing and good hand hygiene through regular hand washing and use of hand sanitiser. 

Toilets facilities will stay open at these times:


Opening times

Highbury Fields (tennis courts) (2 unisex toilets)

8am to 8.30pm (Mon to Fri)

Tufnell Park (separate male and female blocks with 3 cubicles and 1 urinal)

8am to 6pm (Mon to Sun)

Whittington Park (changing room building) (one unisex accessible toilet)

8am to 10pm (Mon to Fri)

8am to 6.30pm (Sat, Sun)

Elthorne Park (Keepers hut) (one unisex accessible toilet)

11am to 7pm (Mon to Sun)

Rosemary Gardens (changing rooms) (two unisex accessible toilets)

8am to 10pm (Mon to Fri)

8am to 6.30pm (Sat, Sun)

Kings Square Gardens (children's playground) (one unisex accessible toilet)

11am to 7pm (Mon to Sun)

Barnard Park (children's playground) (one unisex toilet)

11am to 7pm (Mon to Sun)

Whittington Park (playground) (one unisex accessible toilet and 2 unisex accessible toilets)

11 am to 7pm (Mon to Sun)

Caledonian Park (cafe building) (two unisex accessible toilets)

10am to 5pm (Mon to Sun)

Highbury Fields (children's playground) 

11 am to 7pm (Mon to Sun)

11am to 8pm (weekends and busy days)

Wray Crescent (children's playground) (one unisex toilet)

11am to 7pm (Mon to Sun)

Foxham Gardens (children's playground) (one unisex accessible toilet)

8.30 to 6.30pm (Mon to Sun)


Sites are being closely monitored and increased cleaning is taking place.

Birth, death, marriage and citizenship services

Islington Register Office is now open for some pre-approved appointments only:

We are now able to book new marriage and civil partnership ceremonies until the end of 2022. Please visit the Say I do website to book your ceremony.

You can continue to order copies of certificates online and they will be posted to you.

We will continue to monitor the situation, and will follow government advice with the focus being on maintaining the health and safety of our staff and the public.

Rubbish, recycling and assisted bulky waste services

Bulky waste collections

Assisted bulky waste collections and bulky waste reuse collections have been suspended until further notice. 

Our regular bulky waste collection service continues to operate as normal.

How to get rid of reusable bulky items

Reuse and Recycling Centre

Hornsey Street Reuse and Recycling Centre is open from 9am-4pm daily. Advance booking is essential. The van booking system has been reintroduced for people with vans or trailers. If you are experiencing issues or need help to make your booking, please call London Energy Ltd: 07483 077 859 Monday to Friday between 8.30am and 4.30pm.

The service allows people to dispose of a wide range of household waste items.

Social distancing measures are in place to ensure the safety of residents and staff. It would be helpful if you could please wear a face covering at the site, follow guidance and act responsibly. For more information visit the North London Waste Authority website

You can continue to recycle lots of items in your normal household collection service and you can find your nearest alternative reuse and recycling centre on the NLWA's website

Rubbish and recycling collections

Our recycling and rubbish collections continue as normal, and you can continue to recycle lots of items in your normal household collection service.

Clear recycling bags

We have introduced temporary collection arrangements for clear recycling bags and are available from libraries as they reopen. If you have a door-to-door recycling collection, you do not need to use clear bags. You can use your green box and any extra recycling can be placed in any plastic bag (not black refuse bags) and placed next to your green box for collection.

Residents on estates can place their recycling loose into communal recycling containers.

Textile banks

All our textile banks are open. 


Islington Schools

Making our schools as safe as they can be 

Thank you for your help as we continue to respond to the challenges of Covid-19. As we begin a new school year and return from summer holidays, we are asking you to continue to help us keep children and families safe.

Many of the legal restrictions that the Government has imposed through the pandemic were lifted on 16 August. But it remains a priority that we keep the school and early years’ communities safe.

School is the best place for children and young people to develop and learn and is crucial for their overall wellbeing and development.

Please read our:

Changes to Covid-19 guidance for parents/carers (of children in Early Years and Schools) 

Travel safely

Please see TFL’s website for safer travel guidance

Transport and Travel

The council is introducing people-friendly streets to make our streets friendly for all, especially children, young people and the vulnerable. 

The 812 bus service is not running during the current emergency but other transport services continue to operate for essential trips. If you still need to make your journey please contact Dial-a-Ride on 0343 222 7777 or Taxicard on 020 7763 5001 or 020 7082 3131.


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