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Changes to services

Changes to council services in response to Coronavirus


Last updated: 29 September 2020

222 Upper Street

Our contact centre at 222 Upper St is open only for emergency cases. Please do not visit if it is not emergency as we will not be able to help you face to face.

You can do most things online on this website so please look here first and phone only if you really need to speak to someone.

Adult day centres

The following day centres, are currently suspended:

  • Alsen Day Centre
  • Highbury New Park Day Centre
  • Islington Outlook
  • Daylight Islington

We are contacting service users, their families and carers directly and will continue to provide care and support in the safest and best way possible and based on their individual needs. Spectrum is operating a reduced three day service.

If you would like to speak to someone in the meantime, please call 020 7527 2299, 9am-5pm, Monday to Friday or 020 7226 0992, at all other times.

Adventure playgrounds and youth provision

Adventure playgrounds for children 6+

Adventure playgrounds have reopened with protective measures in place to ensure that they are as safe as possible. Islington has 12 adventure playgrounds which are safe, welcoming, fun and free for children aged 6 and up. They give children the opportunity to safely socialise with others outside their household, burn off energy and boost their physical and emotional health.

For more information, please visit this page on our website.

You can find out more in Islington’s adventure playgrounds leaflet.

Islington youth hubs and clubs will reopen for the summer offering a wide range of activities for young people aged 13+. Some activities are taking place online and others socially distanced, to keep everybody as safe as possible due to the coronavirus situation.

For more information please visit our Directory page.

For more information on Targeted Youth Support please phone its duty service on 020 7527 2600 or email TYS@islington.gov.uk. Lines are open 9am – 12.30pm, Monday to Friday. You can also contact the Targeted Youth Support and Youth Offending Service’s reception on 020 7527 7050/60 between 9.00- 5pm. Children’s Services Contact Team can be contacted for safeguarding concerns on 020 7527 7400, 9am – to 5pm Monday to Friday or on 020 7226 0992 at other times.

Anti-social behaviour

With more people spending time at home during this pandemic, things may get a little bit noisier than usual -- please be considerate of your neighbours as they may be ill or working night shifts.

If you are experiencing excessive noise from a neighbour, our noise service is operating and remains committed to tackling this form of anti-social behaviour (ASB). To keep residents and our officers safe we will not be visiting people in their homes to assess noise complaints. Instead, one of our officers will visit the property concerned and make an external assessment.

Out of Hours Response Service times for investigating noise and ASB complaints have changed temporarily to 5pm - midnight Sunday to Thursday, and 5pm - 2am on Friday and Saturday.

Report ASB

Make a noise complaint

Bright start: Under 5s and Children's Centres

Following government guidelines, early years education and childcare providers are now open for all children. 

Other services such as stay and plays, parenting programmes and health and well-being sessions remain closed. Community midwifery clinics are continuing in children’s centres. Please contact your midwife directly if you have any questions.

If you have a family support worker, they will continue to remain in contact with you during this period. You can find more information about family support on our directory website. 

If you have a question, need some information, advice or guidance our family engagement workers are still here to talk over the phone.

We have developed a programme of online activities and teams are supporting parents over the phone. We are encouraging all parents to sign up to our fortnightly Bright Start, Bright Ideas newsletter and Quick Tips

For more information on what is available or to speak to someone in your area please contact:

Alternatively you can contact the Family Information Service on 020 7527 5959, Monday to Friday, 9am to 4pm, or email fis@islington.gov.uk

Birth, death, marriage and citizenship services

Islington Register Office is now open for some pre-approved appointments only:

We have had to temporarily suspend our identity checking service for those applying for the EU Settlement Scheme (EUSS). You can continue to order copies of certificates online and they will be posted to you.

We are now able to take bookings for a marriage or civil partnership ceremony for Islington Town Hall and other licenced venues, so please visit Say I do Islington to book.

We will continue to monitor the situation, and will follow government advice with the focus being on maintaining the health and safety of our staff and the public.

We will return to a full service when it is safe to do so, but we expect this to continue until at least the end of October for EUSS appointments. 

 

 

Housing Offices

Given recent Government advice about limiting social contact, we have closed St John’s Housing Office and Holland Walk Housing Office.

If you or someone you know needs help with shopping or other practical support, please call us on 020 7527 8222.

Housing repairs

Please report repairs by telephone only, not online, so we can get all the information we need to keep everyone safe.

If you or anyone else in your household is self-isolating, please inform our staff when you report your repair so that we can plan to deliver the repairs appropriately. 

Libraries and Islington Museum

Safe and phased reopening of libraries

We’ve missed you and are delighted to let you know that some of our libraries are now open.Your safety and that of our staff is our top priority so we intend to open services in phases, in our bigger buildings:

The following Libraries are now open 

Archway Library 020 7527 7823
Central Library 020 7527 6953
Finsbury Library 020 7527 7965
N4 Library 020 7527 7801
West Library 020 7527 7921
Local History Centre 020 7527 7988 (appointments only)

Opening Hours for all sites:
Monday – Friday 11am - 4pm
Saturday 11am - 5pm

We are limiting the number of users in the buildings at any one time and browsing time will be limited. We are not providing any printed copies of daily newspapers. We are not offering any group activity such as Under-fives story sessions or Baby Bounce.

Library users are required to wear a face covering when entering any of the buildings.

A limited number of PCs are available to book at all 5 libraries and study space can be booked at Central; Finsbury and N4.

Returning items safely

We currently have large numbers of items on loan and need to quarantine them for 72 hours before they can be handled by staff and made available to other users.

How we will be keeping you safe

  • We will ask you to wear a face covering if you come inside the library, to protect staff and other users.
  • There will be socially distanced queuing systems in place at all times
  • All returned items will be quarantined for 72 hours
  • We will limit access to buildings once we reopen them and will ask you to follow social distancing guidelines when visiting
  • You will be asked to sanitise your hands when entering the library
  • If you are using a pre-booked PC or study space you will be asked to sanitise your hands before use
  • We will clean all PCs between customers
  • We will ask for your name and contact details to assist with Test and Trace

We hope this information is helpful and look forward to welcoming you back soon.

We had hoped to reopen all of our Libraries and return to our usual opening hours from Monday 21 September. However, given the recent increase in infection rates both nationally and locally we have decided to pause our reopening plans. Look out for further updates on our website and on social media.

Markets

The safety of customers and stallholders is a top priority for the council, and the traders have been issued with clear instructions on how to operate social distancing at market stalls, which they have agreed to follow. The guidelines will be kept under constant review and updated where necessary to ensure that stallholders and shoppers can all stay safe.

Parking

Given the relaxation of the most stringent lockdown instructions, we anticipate an increase in vehicle use throughout the borough. The council has a responsibility to ensure that traffic is able to flow relatively freely and safely and to protect parking spaces so that those who are entitled to use them can do so. We therefore returned to normal enforcement on Monday 1 June 2020.

Residents and businesses who live and work on a school street are able to register for a School Street Permit as well as Blue Badge holders. Drivers should, as always, pay particular attention to local signage and road marking indicating restrictions.

It’s absolutely vital key workers and emergency vehicles can access and move around the borough safely. We’re issuing key worker permits to the NHS and other organisations to issue to their key worker staff who need to park in residential bays so they can get to work or provide vital services in residents’ homes.

If you are a key worker who is unable to obtain a permit from your employer please email your request to keyworkersparking@islington.gov.uk, supplying a letter with an organisational letter head confirming your keyworker status. Volunteer organisations will also be eligible for the key worker permit. If you require this, please ask your volunteer organisation to email keyworkersparking@islington.gov.uk with the request.

We know some people are dropping off food and vital supplies to vulnerable residents, so we have a new free “help period” for drop-offs. You will not be issued a ticket if you park in a residential bay to drop off food and vital supplies, as long as this takes no more than 10 minutes. To keep spaces free for key workers, volunteers and local people who need them, please don’t park for longer than 10 minutes.

Islington has a very limited amount of parking spaces and we need everyone to be considerate so key workers and residents can find a space. Please be mindful of this when you park and do not park inconsiderately. Wherever possible, if you can avoid parking near main key worker sites, especially the Whittington Hospital, please do. This will help NHS staff get to and from work more easily so that they can focus on helping the people who need them.

We have noticed that during these unprecedented times, it has become somewhat difficult for residents of the Controlled Parking Zone (CPZ) K to find parking in Residents Bays in streets around Whittington Hospital.

In order to alleviate this issue, we have agreed to allow residents with a valid residents parking permit for the CPZ K, who are unable to find parking in Residents Bays in the CPZ K, to park in Residents Bays in the nearby CPZ P and Z. This arrangement will be in force until midnight on 30th September 2020.

We need everyone in Islington to park sensibly, avoid causing obstructions, ensure GP and disabled bays are kept clear, and that there is space for key workers, volunteers and emergency vehicles. Where people do not keep to this, we will continue to enforce parking controls.

Our key workers and volunteer organisations are on the frontline of helping to cope with coronavirus and we all need to work together to support them as much as we can.

Parks, playgrounds and sports facilities

All 187 of Islington’s playgrounds and nine outdoor gyms are now open. 

Council staff have been working hard to carry out deep cleans, safety checks and repairs to ensure that they are as safe as possible for children and their parents.

Visitors are asked to ensure social distancing and good hand hygiene through regular use of hand sanitiser and by washing hands, and those using outdoor gyms are asked to sanitise equipment before and after use.

Please read and follow the new on-site signage and play your part in preventing the spread of coronavirus and keep others safe.

We have re-opened our tennis courts, sports pitches and some of our multi-use-games areas. These areas have been safety checked, cleaned and signage for safe use are in place. All tennis courts must be booked in advance.

Toilets facilities have re-opened at the following parks:

Park Opening times 
Highbury Fields (tennis courts) 8am to 8.30pm Mon to Fri
8am to 6.30pm Sat and Sun
Tufnell Park 8am to 8.30pm Mon to Fri
8am to 6.30pm Sat and Sun
 Whittington Park (changing room building) 8am to 6.30pm daily
 Elthorne Park (Keepers hut) 8am to 5.30pm daily
 Rosemary Gardens (changing rooms) 8am to 8.30pm Mon to Fri
8am to 6.30pm Sat and Sun

Sites are being closely monitored and increased cleaning is taking place.

Rubbish, recycling and assisted bulky waste services

Bulky waste collections

Assisted bulky waste collections and bulky waste reuse collections have been suspended until further notice. 

Our regular bulky waste collection service continues to operate as normal.

How to get rid of reusable bulky items

Reuse and Recycling Centre

Hornsey Street Reuse and Recycling Centre is open from 9am-4pm daily. Advance booking is essential. The van booking system has been reintroduced for people with vans or trailers. If you are experiencing issues or need help to make your booking, please call London Energy Ltd: 07483 077 859 Monday to Friday between 8.30am and 4.30pm.

The service allows people to dispose of wide range of household waste items.

Strict social distancing measures are in place to ensure the safety of residents and staff. Please follow guidance and act responsibly. For more information visit the North London Waste Authority website

You can continue to recycle lots of items in your normal household collection service and you can find your nearest alternative reuse and recycling centre on the NLWA's website

Rubbish and recycling collections

Our recycling and rubbish collections continue as normal, and you can continue to recycle lots of items in your normal household collection service.

Clear recycling bags

We have introduced temporary collection arrangements for clear recycling bags and are available from libraries as they reopen. If you have a door-to-door recycling collection, you do not need to use clear bags. You can use your green box and any extra recycling can be placed in any plastic bag (not black refuse bags) and placed next to your green box for collection.

Residents on estates can place their recycling loose into communal recycling containers.

Textile banks

All our textile banks will be open from 28 September 2020. 

Schools

A safe and welcome return to school

We were excited to welcome children and young people back to Islington schools and nurseries in September.

School and nurseries are the best places for children and young people to develop, learn and get their studies back on track. They are also crucial for their overall wellbeing and development, which is why it’s so important that children return in September.

Our schools and early years providers are carefully following local and national Public Health advice to put the right safety measures in place and will ensure that parents, carers, children and young people understand their plans and what to expect when they come back.

Travel safely

Please walk, cycle or scoot to school if you can, rather than taking public transport.
Please see TFL’s website for travel advice for school children using public transport to get to school.

Please us keep our schools safe

We all need to work together to make sure we keep our schools safe, so please remember to:
• keep washing your hands
• socially distance where possible - especially at the school entrance
• stay away if you or your child (or someone you live with) have symptoms.

Find out more

You can contact your school with any questions. Your School Nurse is also happy to talk to you about any concerns, for example if you are from a Black, Asian or Minority Ethnic group or if there are grandparents or vulnerable family members at home.

School nurses: email whh-tr.IslingtonSchoolNursing@nhs.net or ring 020 3316 8021

We also have information sheets for families:

Back to Early Years

Back to Early Years Arabic translation
Back to Early Years Bangladeshi translation
Back to Early Years Somali translation
Back to Early Years Turkish translation

Back to School

Back to School Arabic translation
Back to School Bangladeshi translation
Back to School Somali translation
Back to School Turkish translation

Transport and Travel

The council is introducing people-friendly streets to make our streets friendly for all, especially children, young people and the vulnerable. 

The 812 bus service is not running during the current emergency but other transport services continue to operate for essential trips. If you still need to make your journey please contact Dial-a-Ride on 0343 222 7777 or Taxicard on 020 7763 5001 or 020 7082 3131.



 

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