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Changes to services

Changes to council services in response to Coronavirus

Last updated: 2 April 2020

222 Upper Street

Our contact centre at 222 Upper St is open only for emergency cases. Please do not visit if it is not emergency as we will not be able to help you face to face.

In line with Government guidance – you should not be leaving your house unless absolutely necessary. You can do most things online on this website so please look here first and phone only if you really need to speak to someone.

812 bus service

The 812 bus service will no longer run from Tuesday 31 March 2020 to help save lives in the current emergency. It is not possible to maintain a 2 metre distance between passengers using the small vehicles. Other transport services continue to operate for essential trips. Use Journey Planner or TfL travel-tools to plan your bus journey while people unable to use a bus should contact Dial-a-Ride on 0343 222 7777 or Taxicard on 020 7763 5001 or 020 7082 3131.

Adult day centres

The following day centres, providing services for older and disabled residents will be closed from Friday 20 March.

  • Alsen Day Centre
  • Highbury New Park Day Centre
  • Islington Outlook
  • Daylight Islington

We are contacting service users, their families and carers directly and will continue to provide care and support in the safest and best way possible and based on their individual needs.

If you would like to speak to someone in the meantime, please call 020 7527 2299, 9am-5pm, Monday to Friday or 020 7226 0992, at all other times. 

Adventure playgrounds and youth provision

In line with Government instructions on limiting social contact, we have closed all adventure playgrounds until further notice. We are currently in the process of exploring other ways we can support service users who use these facilities.

All youth hubs and centres have also closed. Staff from our youth hubs and centres will be working closely with staff in Islington Council’s Targeted Youth Support team to ensure that young people are supported appropriately, which will involve the continued delivery of detached youth work in specific localities. Targeted Youth Support’s youth counsellors will also be available on the telephone for young people who may need some additional emotional support at this time.

For more information on Targeted Youth Support please phone its duty service on 020 7527 2600 or email TYS@islington.gov.uk. Lines are open 9am – 12.30pm, Monday to Friday. You can also contact the Targeted Youth Support and Youth Offending Service’s reception on 020 7527 7050/60 between 9.00- 5pm. Children’s Services Contact Team can be contacted for safeguarding concerns on 020 7527 7400, 9am – to 5pm Monday to Friday or on 020 7226 0992 at other times.

Bright start: Under 5s and Children's Centres

Following Government instruction all schools and early years settings are closed until further notice to children unless they are children of critical workers and vulnerable children. Parents of these children in Islington have been contacted directly by their children’s nursery and should speak to the centre if they have any questions.

Other services such as stay and plays, parenting programmes and health and well-being sessions have been postponed until further notice. Community midwifery clinics are continuing in children’s centres. Please contact your midwife directly if you have any questions.

We are developing a programme of activities which will available online shortly and teams are supporting parents over the phone. We are encouraging all parents to sign up to our fortnightly Bright Start, Bright Ideas newsletter and Quick Tips

For more information on what is available or to speak to someone in your area please contact:

Alternatively you can contact the Family Information Service on 020 7527 5959, Monday to Friday, 9am to 4pm, or email fis@islington.gov.uk

Birth, death, marriage and citizenship services

Islington Register Office is now closed for all services, apart from to register a death by phone. This means we cannot take any bookings in person, by phone or online to register a birth, give notice of a marriage or civil partnership, or book a marriage, civil partnership or citizenship ceremony. We have also had to temporarily suspend our identity checking service for those applying for the EU Settlement Scheme (EUSS). You can continue to order copies of certificates online and they will be posted to you.

It is with enormous regret that we have had to cancel existing civil ceremony bookings and have contacted all customers to let them know, with information about rescheduling when we reopen.

Please contact registrars@islington.gov.uk if you have an emergency registration.

We will continue to monitor the situation, and will follow government advice with the focus being on maintaining the health and safety of our staff and the public. We will return to a full service when it is safe to do so, but we expect this to continue until the end of May 2020. 

Housing Offices

Given recent Government advice about limiting social contact, we have closed St John’s Housing Office and Holland Walk Housing Office.

If you or someone you know needs help with shopping or other practical support, please call us on 020 7527 8222.

Housing repairs

Our Repairs team are focusing on essential maintenance, safety checks and emergency repairs only to avoid going in to people’s homes where we don’t have to. Please do your bit and only telephone our Repairs Service if it is an emergency. Please report repairs by telephone only, not online. If you or anyone else in your household is self-isolating, please inform our staff when you report your repair so that we can plan to deliver the repairs appropriately.

Libraries and Islington Museum

All of our libraries will be closed from 5pm on Saturday 21 March until further notice. Islington Museum is also now closed. 

We will maintain a telephone enquiry service on 0207 527 6952. This will operate between 9am and 5pm, Monday to Friday. 
Please do not worry if you have items that need to be returned or renewed. We have suspended all library fines for the foreseeable future. 
A range of free library resources will continue to be available online – including e-books, e-audio, e-newspapers and e-magazines. You can also browse our previous museum exhibitions online. 


To help keep our traders, shoppers and community safe we have taken the difficult decision to close all street markets in Islington from 3 April 2020, until further notice. We look forward to reopening our markets as soon as it is safe to do so.


In line with Government guidance, the vast majority of people should not be leaving their homes except for very specific reasons.

It’s absolutely vital key workers and emergency vehicles can access and move around the borough safely. We’re issuing key worker permits to the NHS and other organisations to issue to their key worker staff who need to park in residential bays so they can get to work or provide vital services in residents’ homes.

If you are a key worker who is unable to obtain a permit from your employer please email your request to keyworkersparking@islington.gov.uk, supplying a letter with an organisational letter head confirming your keyworker status. Volunteer organisations will also be eligible for the key worker permit. If you require this, please ask your volunteer organisation to email keyworkersparking@islington.gov.uk with the request.

We know some people are dropping off food and vital supplies to vulnerable residents, so we have a new free “help period” for drop-offs. You will not be issued a ticket if you park in a residential bay to drop off food and vital supplies, as long as this takes no more than 10 minutes. To keep spaces free for key workers, volunteers and local people who need them, please don’t park for longer than 10 minutes.

Islington has a very limited amount of parking spaces and we need everyone to be considerate so key workers and residents can find a space. Please be mindful of this when you park and do not park inconsiderately. Wherever possible, if you can avoid parking near main key worker sites, especially the Whittington Hospital, please do. This will help NHS staff get to and from work more easily so that they can focus on helping the people who need them.

We need everyone in Islington to park sensibly, avoid causing obstructions, ensure GP and disabled bays are kept clear, and that there is space for key workers, volunteers and emergency vehicles. Where people do not keep to this, we will continue to enforce parking controls.

Our key workers and volunteer organisations are on the frontline of helping to cope with coronavirus and we all need to work together to support them as much as we can.

Parks, playgrounds and sports facilities

Following Government instructions, all our playgrounds (those in our parks and on council housing estates), multi-use games areas, outdoor gyms, tennis courts and football pitches are now closed for the foreseeable future to help keep everyone safe. All of our leisure centres are also closed.

We are committed to keeping our parks open, but we can only do this with your help. So please follow these instructions:

  • Keep two metres (about 6.5 feet) away from other people at all times
  • Keep in groups of no more than two people, except for families who live in the same house
  • Keep your dog on a lead and at a safe distance from other people
  • Picnics and barbecues are not allowed 

Parks and open spaces are a lifeline for keeping people physically and mentally healthy, so please follow these instructions. 

Please leave the house to exercise only once a day for a walk, run or cycle.

Rubbish, recycling and assisted bulky waste services

Assisted bulky waste collections have been suspended until further notice. 

Hornsey Street Reuse and Recycling Centre is closed until further notice. We are working with the North London Waste Authority (NLWA), who manage this facility, to monitor the developing situation and to ensure that together we continue to provide an effective waste collection and disposal service to residents, and to ensure the safety of staff. For more information visit the North London Waste Authority website

Our recycling and rubbish collections continue as normal, and you can continue to recycle lots of items in your normal household collection service.

Clear recycling bags

We have introduced temporary collection arrangements for clear recycling bags. If you have a door-to-door recycling collection, you do not need to use clear bags. You can use your green box and any extra recycling can be placed in any plastic bag (not black refuse bags), and placed next to your green box for collection.

Residents on estates can place their recycling loose into communal recycling containers.

Textile banks

All our textile banks are now closed. During the current situation, please DO NOT take unwanted clothes to local textile banks or charity shops.


The Government has advised that all schools should close from the end of the day on Friday 20 March, until further notice. However, Islington schools will remain open to children of key workers, whose role is critical to the COVID-19 response and need to work. Schools will also continue to provide lunch for children who receive free school meals. Parents of school age children in Islington have been contacted directly by their children’s school and should speak to the school if they have any questions. 

If you are a key worker living in Islington and need advice about childcare, you can contact the Family Information Service on 020 7527 5959 or email fis@islington.gov.uk, between 9am-5pm, Monday to Friday.

Transport and Travel

The 812 bus service will no longer run from Tuesday 31 March 2020 to help save lives in the current emergency. It is not possible to maintain a 2 metre distance between passengers using the small vehicles. Other transport services continue to operate for essential trips. Use Journey Planner or TfL travel-tools to plan your bus journey while people unable to use a bus should contact Dial-a-Ride on 0343 222 7777 or Taxicard on 020 7763 5001 or 020 7082 3131.

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