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Changes to services

Changes to council services in response to Coronavirus


Last updated: 11 November 2020

222 Upper Street

Our contact centre at 222 Upper St is open only for emergency cases. Please do not visit if it is not emergency as we will not be able to help you face to face.

You can do most things online on this website so please look here first and phone only if you really need to speak to someone.

Adult day centres

The following day centres, are currently suspended:

  • Alsen Day Centre

  • Highbury New Park Day Centre

  • Islington Outlook

  • Daylight Islington 

We are maintaining regular contact with people using our services, their families and carers directly and will continue to provide care and support in the safest and best way possible and based on their individual needs.

Spectrum is operating a reduced three day service.

If you would like to speak to someone in the meantime, please call 020 7527 2299, 9am-5pm, Monday to Friday or 020 7226 0992, at all other times.

Adventure playgrounds and youth provision

Adventure playgrounds for children 6+

 

 

Adventure playgrounds remain open, with protective measures in place to ensure that they are as safe as possible. Islington has 12 adventure playgrounds which are safe, welcoming, fun and free for children aged 6 and up. They give children the opportunity to safely socialise with others outside their household, burn off energy and boost their physical and emotional health.

For more information, please visit our adventure playgrounds page.

You can find out more in 
Islington’s adventure playgrounds leaflet.

 

Youth hubs and clubs

 

Islington youth hubs and clubs will continue to offer services to support young people. Lift, Platform and Rose Bowl will be open during their usual times for one to one support for young people by prior arrangement, as well as some small group support sessions. Protective measures are in place at all times which include mask wearing for young people and staff. Some activities will be taking place online as well.

 

Please follow the links to the websites on our Directory pagefor each club or hub for more details.

 

For more information on Targeted Youth Support please phone its duty service on 020 7527 2600 or email TYS@islington.gov.uk. Lines are open 9am – 12.30pm, Monday to Friday. You can also contact the Targeted Youth Support and Youth Offending Service’s reception on 020 7527 7050/60 between 9.00- 5pm.

 

Children’s Services Contact Team can be contacted for safeguarding concerns on 020 7527 7400, 9am – to 5pm Monday to Friday or on 020 7226 0992 at other times. 

Anti-social behaviour

With more people spending time at home during this pandemic, things may get a little bit noisier than usual -- please be considerate of your neighbours as they may be ill or working night shifts.

If you are experiencing excessive noise from a neighbour, our noise service is operating and remains committed to tackling this form of anti-social behaviour (ASB). To keep residents and our officers safe we will not be visiting people in their homes to assess noise complaints. Instead, one of our officers will visit the property concerned and make an external assessment.

Out of Hours Response Service times for investigating noise and ASB complaints have changed temporarily to 5pm - midnight Sunday to Thursday, and 5pm - 2am on Friday and Saturday.

Report ASB

Make a noise complaint

Bright start: Under 5s and Children's Centres

Following government guidelines, early years education and childcare providers remain open for all children. Community midwifery clinics are continuing in children’s centres. Please contact your midwife directly if you have any questions.

If you have a family support worker, they will continue to remain in contact with you during this period. You can find more information about family support on our directory website.

If you have a question, need some information, advice or guidance our family engagement workers are still here to talk over the phone.
We have developed a programme of activities – some are online and some are in person - following all government guidelines, and teams are supporting parents over the phone. We are encouraging all parents to sign up to our fortnightly Bright Start, Bright Ideas newsletter and Quick Tips.

To use Bright Start services you will need to register.

For more information on what is available or to speak to someone in your area please contact:

Alternatively you can contact the Family Information Service on 020 7527 5959, Monday to Friday, 9am to 4pm, or email fis@islington.gov.uk

Birth, death, marriage and citizenship services

Islington Register Office is now open for some pre-approved appointments only:

We are now able to take bookings for a marriage or civil partnership ceremony for Islington Town Hall and other licensed venues, so please visit Say I do Islington to book.

We have had to temporarily suspend our identity checking service for those applying for the EU Settlement Scheme (EUSS).
You can continue to order copies of certificates online and they will be posted to you.
We will continue to monitor the situation, and will follow government advice with the focus being on maintaining the health and safety of our staff and the public.

We will return to a full service when it is safe to do so, but we expect this to continue until at least the end of December for EUSS appointments.

Housing Offices

Biding for social housing properties 

During the new national restrictions from Thursday 5 November 2020 to Wednesday 2 December 2020, you will continue to be able to bid for social housing properties on the council’s Choice Based Lettings website. This means that if your bid is successful, the offer of viewings and moves to your new property will proceed during this period.

Further information about how Choice Based Lettings works can be found on the bid for housing page. If you have any questions, please contact the Rehousing team by emailing rehousing@islington.gov.uk

Office closure

Given recent Government advice about limiting social contact, we have closed St John’s Housing Office and Holland Walk Housing Office.

If you or someone you know needs help with shopping or other practical support, please call us on 020 7527 8222.

Housing repairs

Please report repairs by telephone only, not online, so we can get all the information we need to keep everyone safe.

It may take us longer than usual to answer your call or attend to your repair. Some non-essential repairs may need to wait until after lockdown – your Repairs Coordinator will let you know if that is the case. Thank you for your patience and understanding and we are very sorry if you have to wait.

If you or anyone else in your household is self-isolating, please inform our staff when you report your repair so that we can plan to deliver the repairs appropriately.

Libraries and Islington Museum

For enquiries, please call: 020 7527 6952.

From Thursday 3 December the following libraries will reopen:

Archway Library: 020 7527 7823
Central Library: 020 7527 6953
Finsbury Library: 020 7527 7965
N4 Library: 020 7527 7801
West Library: 020 7527 7921
Local History Centre: 020 7527 7988 (appointments only)

Opening Hours for all sites:

Monday – Friday 11am - 4pm
Saturday 11am - 5pm

We are limiting the number of users in the buildings at any one time and browsing time will be limited. We are not providing any printed copies of daily newspapers. We are not offering any group activity such as Under-fives story sessions or Baby Bounce.

Library users are required to wear a face covering when entering any of the buildings.

A limited number of PCs are available to book at all 5 libraries and study space can be booked at Central, Finsbury and N4.

There will be socially distanced queuing systems in place at all times

All returned items will be quarantined for 72 hours

You will be asked to sanitise your hands when entering the library

If you are using a pre-booked PC or study space you will be asked to sanitise your hands before use

We will clean all PCs between customers

We will ask for your name and contact details to assist with Test and Trace

We hope to reopen the remaining libraries and the museum as soon as it is safe to do so. Look out for further updates on our website and on social media.

Markets

The majority of our Markets are open, and traders have been issued with clear instructions on how to operate social distancing at market stalls, which they have agreed to follow. The guidelines will be kept under constant review and updated where necessary to ensure that stallholders and shoppers can all stay safe.

Parking

The council has a responsibility to ensure that traffic can flow relatively freely and safely and to protect parking spaces so that those who are entitled to use them can do so. At this time, we need everyone in Islington to park sensibly, avoid causing obstructions, ensure GP and disabled bays are kept clear, and that there is space for key workers, volunteers and emergency vehicles. Therefore, normal enforcement will continue throughout the lockdown period.

Key worker permits

It is vital key workers and emergency vehicles can access and move around the borough safely. We’re issuing key worker permits to the NHS and other organisations to give to their key worker staff who need to park in residential bays so they can get to work or provide essential services in residents’ homes.

If you are a key worker who requires a permit, please email your request to keyworkersparking@islington.gov.uk, supplying a letter with an organisational letterhead confirming your keyworker status. Volunteer organisations will also be eligible for the key worker permit. If you require one, please ask your volunteer organisation to email keyworkersparking@islington.gov.uk with the request.

We know some people are dropping off food and vital supplies to vulnerable residents, so we have a new free “help period” for drop-offs. You will not be issued a ticket if you park in a residential bay to drop off food and vital supplies, as long as this takes no more than 10 minutes.

We have noticed that during these unprecedented times, it has become difficult for residents of the Controlled Parking Zone (CPZ) K to find parking in residents’ bays in streets around Whittington Hospital. Therefore, only resident permits are permitted in zone K. For key workers needing to park close to Whittington Hospital, please use adjacent CPZs such as P and Z.

School Streets

Residents and businesses who live and work on a School Street are able to register for a School Street Permit. Blue Badge holders can register as well. Drivers should, as always, pay particular attention to local signage and road marking indicating restrictions.

Parking around the Emirates Stadium

While events and public matches are not taking place at the Emirates Stadium, we have suspended the usual the Match Day restrictions.

Parks, playgrounds and sports facilities

Leisure centres, sports pitches, tennis courts, outdoor gyms and multi-use games areas are now open. For details please visit our Islington Leisure Centres page. You must book before your visit.

Please note that Finsbury Leisure Centre has been temporarily converted into a Walk-in Testing Site but its outdoor pitches remain open.

Visitors are asked to maintain social distancing and good hand hygiene by washing hands regularly and using hand sanitiser. Those using outdoor gyms are asked to sanitise equipment before and after use. Leisure centres are Covid-secure.

Please follow on-site signage and play your part in keeping you and others safe.

Toilets facilities in our parks are open to the public at the following times:

Park

Opening times (Mon-Sun) 

 Highbury Fields (tennis courts)

8am to 9pm

 Highbury Fields (playground)

8.30am to 4pm

 Tufnell Park

8am to 4pm 

 Whittington Park (changing room building)

8am to 4pm (Mon to Fri)

8am to 6pm (Sat)

8am to 8pm (Sun)

 Elthorne Park (Keepers hut)

8.30am to 4pm

 Rosemary Gardens (changing rooms)

8am to 10pm (Mon to Fri)

8am to 8pm (Sat to Sun)

 Kings Square Gardens (playground)

8.30am to 4pm

 Barnard Park

8.30am to 4pm

 Wray Crescent Open Space (playground)

 8.30am to 4pm

Sites are being closely monitored and increased cleaning is taking place.

Rubbish, recycling and assisted bulky waste services

Bulky waste collections

Assisted bulky waste collections and bulky waste reuse collections have been suspended until further notice. 

Our regular bulky waste collection service continues to operate as normal.

How to get rid of reusable bulky items

Reuse and Recycling Centre

Hornsey Street Reuse and Recycling Centre is open from 9am-4pm daily. Advance booking is essential. The van booking system has been reintroduced for people with vans or trailers. If you are experiencing issues or need help to make your booking, please call London Energy Ltd: 07483 077 859 Monday to Friday between 8.30am and 4.30pm.

The service allows people to dispose of wide range of household waste items.

Strict social distancing measures are in place to ensure the safety of residents and staff. Please wear a face covering at the site, follow guidance and act responsibly. For more information visit the North London Waste Authority website

You can continue to recycle lots of items in your normal household collection service and you can find your nearest alternative reuse and recycling centre on the NLWA's website

Rubbish and recycling collections

Our recycling and rubbish collections continue as normal, and you can continue to recycle lots of items in your normal household collection service.

Clear recycling bags

We have introduced temporary collection arrangements for clear recycling bags and are available from libraries as they reopen. If you have a door-to-door recycling collection, you do not need to use clear bags. You can use your green box and any extra recycling can be placed in any plastic bag (not black refuse bags) and placed next to your green box for collection.

Residents on estates can place their recycling loose into communal recycling containers.

Textile banks

All our textile banks are open. 

Schools

Schools remain open to all children and young people

Islington schools and early years settings continue to be open to all children and young people.

School and early years settings are the best places for children and young people to develop, learn and support their overall wellbeing. Schools and settings have implemented a range of protective measures to make them safe and continue to follow local and national Public Health advice and keep their plans under careful review.

Please help us keep our schools safe

To help protect ourselves, our families, our schools and everyone in our community, it's essential that we all continue to pull together and follow public health advice to:

  • Wash your hands regularly– for 20 seconds, with soap and running water, especially before and after school, before and after eating, and after using a tissue or the toilet.
  • Wear a face covering in public places, including shops and on public transport
  • Create space – stay 2 metres apart from people who are not from your household, particularly in public places. Please move away from the school as quickly as possible at drop off and pick up times, and please encourage older children to come straight home from school.
  • Stay away from school if you or your child have symptoms (or someone in your household does) and arrange to get a test.

Travel safely

Please walk, cycle or scoot to school if you can, rather than taking public transport.

Please see TFL’s website for travel advice for school children using public transport to get to school.

Find out more

You can contact your school with any questions. Your School Nurse is also happy to talk to you about any concerns, for example if you are from a Black, Asian or Minority Ethnic group or if there are grandparents or vulnerable family members at home.

School nurses: email whh-tr.IslingtonSchoolNursing@nhs.net or ring 020 3316 8021

Transport and Travel

The council is introducing people-friendly streets to make our streets friendly for all, especially children, young people and the vulnerable. 

The 812 bus service is not running during the current emergency but other transport services continue to operate for essential trips. If you still need to make your journey please contact Dial-a-Ride on 0343 222 7777 or Taxicard on 020 7763 5001 or 020 7082 3131.



 

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