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Changes to services

Changes to council services in response to Coronavirus


Last updated: Thursday 29 January 2021

222 Upper Street

Our contact centre at 222 Upper St is open only for emergency cases. Please do not visit if it is not emergency as we will not be able to help you face to face.

You can do most things online on this website so please look here first and phone only if you really need to speak to someone.

Adult day centres

The following day centres, are currently suspended:

  • Alsen Day Centre

  • Highbury New Park Day Centre

  • Islington Outlook

  • Daylight Islington 

We are maintaining regular contact with people using our services, their families and carers directly and will continue to provide care and support in the safest and best way possible and based on their individual needs.

Spectrum is operating a reduced three day service.

If you would like to speak to someone in the meantime, please call 020 7527 2299, 9am-5pm, Monday to Friday or 020 7226 0992, at all other times.

Adventure playgrounds and youth provision

Adventure playgrounds for children 6+

 

 

Adventure playgrounds remain open, with protective measures in place to ensure that they are as safe as possible. Islington has 12 adventure playgrounds which are safe, welcoming, fun and free for children aged 6 and up. They give children the opportunity to safely socialise with others outside their household, burn off energy and boost their physical and emotional health.

For more information, please visit our adventure playgrounds page.

You can find out more in 
Islington’s adventure playgrounds leaflet.

 

Youth hubs and clubs

 

Islington youth hubs and clubs will continue to offer services to support young people. Lift, Platform and Rose Bowl will be open during their usual times for one to one support for young people by prior arrangement, as well as some small group support sessions. Protective measures are in place at all times which include mask wearing for young people and staff. Some activities will be taking place online as well.

 

Please follow the links to the websites on our Directory pagefor each club or hub for more details.

 

For more information on Targeted Youth Support please phone its duty service on 020 7527 2600 or email TYS@islington.gov.uk. Lines are open 9am – 12.30pm, Monday to Friday. You can also contact the Targeted Youth Support and Youth Offending Service’s reception on 020 7527 7050/60 between 9.00- 5pm.

 

Children’s Services Contact Team can be contacted for safeguarding concerns on 020 7527 7400, 9am – to 5pm Monday to Friday or on 020 7226 0992 at other times. 

Anti-social behaviour

With more people spending time at home during this pandemic, things may get a little bit noisier than usual -- please be considerate of your neighbours as they may be ill or working night shifts.

If you are experiencing excessive noise from a neighbour, our noise service is operating and remains committed to tackling this form of anti-social behaviour (ASB). To keep residents and our officers safe we will not be visiting people in their homes to assess noise complaints. Instead, one of our officers will visit the property concerned and make an external assessment.

Out of Hours Response Service times for investigating noise and ASB complaints have changed temporarily to 5pm - midnight Sunday to Thursday, and 5pm - 2am on Friday and Saturday.

Report ASB

Make a noise complaint

Bright start: Under 5s and Children's Centres

Early years provision in schools may not be fully open at the moment. They are prioritising vulnerable children and children of keyworkers, but may be able to offer more children places as staffing levels improve. Some other children’s centre nurseries and other early years providers in the voluntary and private sectors may also be affected as a result of the national lockdown. Parents will be kept updated by their early years providers.

Community midwifery clinics are continuing in children’s centres. Please contact your midwife directly if you have any questions.

If you have a family support worker, they will continue to remain in contact with you during this period. You can find more information about family support on our directory website.

If you have a question, need some information, advice or guidance our family engagement workers are still here to talk over the phone.
We have developed a programme of activities and teams are supporting parents over the phone. We are encouraging all parents to sign up to our fortnightly Bright Start, Bright Ideas newsletter and Quick Tips.

To use Bright Start services you will need to register.

For more information on what is available or to speak to someone in your area please contact:

Alternatively you can contact the Family Information Service on 020 7527 5959, Monday to Friday, 9am to 4pm, or email fis@islington.gov.uk

Cemetery Service

To find out the latest service information and opening hours for the Islington and Camden Cemeteries please visit their website:

Cemetery Service Updates

Housing Offices

Biding for social housing properties 

During the national lockdown, you are still able to bid for social housing properties on the council’s Choice Based Lettings website. This means that if your bid is successful, the offer of viewings and moves to your new property will proceed during this period.

Further information about how Choice Based Lettings works can be found on the bid for housing page. If you have any questions, please contact the Rehousing team by emailing rehousing@islington.gov.uk

Office closure

Given recent Government advice about limiting social contact, we have closed St John’s Housing Office and Holland Walk Housing Office.

If you or someone you know needs help with shopping or other practical support, please call us on 020 7527 8222.

Housing repairs

Please report repairs by telephone only, not online, so we can get all the information we need to keep everyone safe. It may take us longer than usual to answer your call or attend to your repair. 

Due to the rise in coronavirus cases we are now only visiting homes for urgent or emergency repairs. This is because it is vital to limit the number of visits to peoples' homes as far as possible at this time. We will continue to prioritise repairs for vulnerable tenants. We will keep these arrangements under review and will update this page when there are any further changes. Thank you for your patience and understanding and we are very sorry if you have to wait for a routine repair.

If you or anyone else in your household is self-isolating, please inform our staff when you report your repair so that we can plan to deliver the repairs appropriately.

Libraries and Islington Museum

Following the announcement that England has moved into a national lockdown, all libraries will be closed until further notice.

Covid cases are higher than ever and we are acting to keep Library users and staff safe and to reduce the risk of spreading the virus to friends and families.

There will be no fines for items you have on loan that become overdue.

You can borrow eBooks, eAudiobooks, online newspapers, magazines, comics and other resources for free on our library, arts and heritage webpages. 

You can join Islington libraries online or email library.informationunit@islington.gov.uk

You can still enjoy our new free, fun family online rhyme and story times for under 5s. Book your ticket with Eventbrite.

Enquiry line: 020 7527 6952

Islington Museum

Islington Museum remains closed. We will reopen when it is safe to do so.

Markets

Market traders selling non-essential goods are not operating. Traders selling essential goods have been issued with clear instructions on how to operate social distancing at market stalls, which they have agreed to follow. The guidelines will be kept under constant review and updated where necessary to ensure that stallholders and shoppers can all stay safe.

Parking

If you hold a Key Worker Permit, issued before 6 January 2021 you should re-apply for a new permit. Existing permits will expire on 31/01/2021 and will no longer be valid. You will need to supply (a) the make, model and registration number of your vehicle (b) the full name and address of your workplace (c) supporting evidence of key worker status and (d) the name and address of the place/s near which you require parking. This information should be sent to keyworkersparking@islington.gov.uk.

Visitor parking vouchers

Visitor parking vouchers are taking longer than usual to arrive due to the ongoing impact of Covid-19 on the postal service. 
To avoid any potential delays in receiving your vouchers, please use our paperless e-voucher service. E-vouchers are available for use immediately and are cheaper than paper vouchers. Alternatively, please allow extra time for your paper vouchers to arrive.

Parking and Traffic Enforcement

The council has a responsibility to ensure that traffic can flow relatively freely and safely and to protect parking spaces so that those who are entitled to use them can do so. At this time, we need everyone in Islington to park sensibly, avoid causing obstructions, ensure GP and disabled bays are kept clear, and that there is space for key workers, volunteers and emergency vehicles. Therefore, normal enforcement will continue throughout the lockdown period.

Key worker permits

It is vital key workers and emergency vehicles can access and move around the borough safely. We’re issuing key worker permits to the NHS and other organisations to give to their key worker staff who need to park in residential bays so they can get to work or provide essential services in residents’ homes.

If you are a key worker who requires a permit, please email your request to keyworkersparking@islington.gov.uk, supplying a letter with an organisational letterhead confirming your keyworker status. Volunteer organisations will also be eligible for the key worker permit. If you require one, please ask your volunteer organisation to email keyworkersparking@islington.gov.uk with the request.

We have noticed that during these unprecedented times, it has become difficult for residents of the Controlled Parking Zone (CPZ) K to find parking in residents’ bays in streets around Whittington Hospital. Therefore, only resident permits are permitted in zone K. Keyworkers needing to park close to Whittington Hospital must only use adjacent CPZs such as P and Z.

Parks, playgrounds and sports facilities

All parks and all playgrounds will remain open.

You can only visit parks with your household, bubble or with one other person for essential exercise. To keep everyone safe, please restrict your time in our parks to essential exercise only. 

Organised outdoor sport for disabled people is allowed. If you are an organised disabled sports group and you want to access a sports pitch please contact greenspace@islington.gov.uk to arrange this.

All tennis courts, sports pitches and outdoor gyms remain closed until further notice. All leisure centres are also closed.

Visitors are asked to ensure social distancing and good hand hygiene through regular use of hand sanitiser and by washing hands.

Please read and follow the new on-site signage and play your part in preventing the spread of coronavirus to keep others safe.

Toilets facilities will stay open during lockdown at these times:

Park Opening times (Mon-Sun) 
 Highbury Fields (tennis courts) 8am to 4pm
 Tufnell Park 8am to 4pm
 Whittington Park (changing room building) 8am to 4pm
 Elthorne Park (Keepers hut) 8.30am to 4pm
 Rosemary Gardens (changing rooms) 8am to 4pm
 Kings Square Gardens (playground) 8.30am to 4pm
 Barnard Park 8.30am to 4pm

Sites are being closely monitored and increased cleaning is taking place.

Birth, death, marriage and citizenship services

Islington Register Office is now open for some pre-approved appointments only:

  • All deaths are now registered by telephone

  • Birth registration appointments

  • Citizenship ceremonies

While we are in lockdown or Tier 4, our planned wedding and civil partnership ceremonies will no longer be able to take place. The government have stated that 'weddings and civil partnership ceremonies should not take place except in exceptional circumstances, for example where one of those getting married is seriously ill and not expected to recover ('deathbed wedding') or due to undergo debilitating treatment or life-changing surgery.'

We will not be taking any new ceremony bookings while we reschedule couples whose ceremonies cannot take place as planned, so please check back to this page when London enters Tier 3 or lower.

We will not be open for notices of marriage or civil partnership until at least the end of February. Please check back on the Giving notice page at that point for an update to this information.

Marriage and civil partnership law requires an in-person, face-to-face interview with a registrar to give notice, and so notice cannot be given by proxy, in writing, by video call, online or by any other method.

We have had to temporarily suspend our identity checking service for those applying for the EU Settlement Scheme (EUSS).

We will return to a full service when it is safe to do so, but we expect this to continue for EUSS appointments until at least the end of February.

You can continue to order copies of certificates online and they will be posted to you.

We will continue to monitor the situation, and will follow government advice with the focus being on maintaining the health and safety of our staff and the public.

Rubbish, recycling and assisted bulky waste services

Bulky waste collections

Assisted bulky waste collections and bulky waste reuse collections have been suspended until further notice. 

Our regular bulky waste collection service continues to operate as normal.

How to get rid of reusable bulky items

Reuse and Recycling Centre

Hornsey Street Reuse and Recycling Centre is open from 9am-4pm daily. Advance booking is essential. The van booking system has been reintroduced for people with vans or trailers. If you are experiencing issues or need help to make your booking, please call London Energy Ltd: 07483 077 859 Monday to Friday between 8.30am and 4.30pm.

The service allows people to dispose of wide range of household waste items.

Strict social distancing measures are in place to ensure the safety of residents and staff. Please wear a face covering at the site, follow guidance and act responsibly. For more information visit the North London Waste Authority website

You can continue to recycle lots of items in your normal household collection service and you can find your nearest alternative reuse and recycling centre on the NLWA's website

Rubbish and recycling collections

Our recycling and rubbish collections continue as normal, and you can continue to recycle lots of items in your normal household collection service.

Clear recycling bags

We have introduced temporary collection arrangements for clear recycling bags and are available from libraries as they reopen. If you have a door-to-door recycling collection, you do not need to use clear bags. You can use your green box and any extra recycling can be placed in any plastic bag (not black refuse bags) and placed next to your green box for collection.

Residents on estates can place their recycling loose into communal recycling containers.

Textile banks

All our textile banks are open. 

Schools

Islington Schools

We are in the first phase of the Government’s plan to gradually ease lockdown restrictions, with schools beginning to reopen. National lockdown rules are still in place – continue to stay at home.  

All primary and secondary schools in Islington welcomed children and young people back to learning in the classroom on Monday 8 March, when it became mandatory for all pupils to attend again.

Schools are the best place for children and young people to develop, learn and get their studies back on track and are also crucial for their overall wellbeing and development. That's why children’s safe return to the classroom has been prioritised.

Please help us keep our schools safe

To help protect ourselves, our families, our schools and everyone in our community, it's essential that we all continue to pull together and follow public health advice to:

  • Wash your hands regularly– for 20 seconds, with soap and running water, especially before and after school, before and after eating, and after using a tissue or the toilet.
  • Wear a face covering in public places, including shops and on public transport.
  • Create space – stay 2 metres apart from people who are not from your household, particularly in public places. Please move away from the school as quickly as possible at drop off and pick up times, and please encourage older children to come straight home from school.
  • Stay away from school if you or your child have symptoms (or someone in your household does) and arrange to get a test.

Making our schools as safe as they can be

Our schools, together with local public health teams, have made careful plans which prioritise the safety of all staff, children and their families ahead or the return to the classroom.

Schools have some new measures in place to create safer environments in schools, including testing and mask wearing.

These new measures are different for primary and secondary schools. Parents and carers should contact their child’s school for more information about testing, mask wearing and other measures being put in place to keep their school safe. You can also check our guides and factsheets on:

Travel safely

Please walk, cycle or scoot to school if you can, rather than taking public transport.

Please see TFL’s website for travel advice for school children using public transport to get to school.

Find out more

You can contact your school with any questions. Your School Nurse is also happy to talk to you about any concerns, for example if you are from a Black, Asian or Minority Ethnic group or if there are grandparents or vulnerable family members at home.

School nurses: email whh-tr.IslingtonSchoolNursing@nhs.net or ring 020 3316 8021

Transport and Travel

The council is introducing people-friendly streets to make our streets friendly for all, especially children, young people and the vulnerable. 

The 812 bus service is not running during the current emergency but other transport services continue to operate for essential trips. If you still need to make your journey please contact Dial-a-Ride on 0343 222 7777 or Taxicard on 020 7763 5001 or 020 7082 3131.



 

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