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Changes to services

Changes to council services in response to Coronavirus


Last updated: Friday 30 July 2021

222 Upper Street

Our contact centre at 222 Upper Street is open only for emergency cases. Please do not visit if it is not emergency as we will not be able to help you face to face.

You can do most things online on this website so please look here first and phone only if you really need to speak to someone.

Adult day centres

Islington Outlook day centre is currently paused. 

The following day centres are running a reduced 3 day service:

  • Alsen Day Centre 
  • Highbury New Park Day Centre
  • Daylight Islington – from 9 August 2021

We are maintaining regular contact with people using our services, their families and carers directly and will continue to provide care and support in the safest and best way possible and based on their individual needs.

If you would like to speak to someone in the meantime, please call 020 7527 2299, 9am-5pm, Monday to Friday or 020 7226 0992, at all other times.

 

Adventure playgrounds and youth provision

Adventure playgrounds for children 6+

 

Adventure playgrounds remain open, with protective measures in place to ensure that they are as safe as possible. Islington has 12 adventure playgrounds which are safe, welcoming, fun and free for children aged 6 and up.

 

They give children the opportunity to safely socialise with others outside their household, burn off energy and boost their physical and emotional health.

 

For more information, please visit our adventure playgrounds page.

You can find out more in 
Islington’s adventure playgrounds leaflet.

 

Youth hubs and clubs

 

Our local clubs and hubs offer a variety of services and facilities for young people. They’re designed to help them discover new interests, make friends and become more confident and resilient– and have fun at the same time!

From the 19th July, youth provision may meet indoors or outdoors without limitations on group size. The regulations no longer require youth sector providers to limit their bubble sizes to a maximum number of attendees. This can be applied across all age groups

However, the youth settings will continue to operate under enhanced ‘Covid responsible’ health and safety measures in line with their risk assessments, and take steps to reduce the risk of community transmission. For example, consider how to manage groups of young people to a manageable number to minimise the risk of transmission. 

Online/digital, detached/outdoor and 1-2-1 youth sector provision will remain available to all young people. Trips and residential experiences are also permitted. 
For information about the programmes of youth activities at individual youth clubs including online offers please visit directory.islington.gov.uk.

 

 

Anti-social behaviour

With more people spending time at home during this pandemic, things may get a little bit noisier than usual -- please be considerate of your neighbours as they may be ill or working night shifts.

If you are experiencing excessive noise from a neighbour, our noise service is operating and remains committed to tackling this form of anti-social behaviour (ASB). To keep residents and our officers safe we will not be visiting people in their homes to assess noise complaints. Instead, one of our officers will visit the property concerned and make an external assessment.

Out of Hours Response Service times for investigating noise and ASB complaints have changed temporarily to 5pm - midnight Sunday to Thursday, and 5pm - 2am on Friday and Saturday.

Report ASB

Make a noise complaint

Bright start: Under 5s and Children's Centres

Early years providers are open for free early learning for 2, 3, 4 year olds and for childcare.

Community midwifery clinics are continuing in children’s centres. Please contact your midwife directly if you have any questions.

If you have a family support worker, they will continue to remain in contact with you during this period. You can find more information about family support on our directory website.

If you have a question, need some information, advice or guidance our family engagement workers are still here to talk over the phone.
We have developed a programme of activities and teams are supporting parents over the phone. We are encouraging all parents to sign up to our fortnightly Bright Start, Bright Ideas newsletter and Quick Tips.

To use Bright Start services you will need to register.

For more information on what is available or to speak to someone in your area please contact:

Alternatively you can contact the Family Information Service on 020 7527 5959, Monday to Friday, 9am to 4pm, or email fis@islington.gov.uk

Cemetery Service

To find out the latest service information and opening hours for the Islington and Camden Cemeteries please visit their website:

Cemetery Service Updates

Housing Offices

During the pandemic, you can still bid for social housing properties on the council’s Choice Based Lettings website. This means that if your bid is successful, the offer of viewings and moves to your new property will proceed during this period.

Further information about how Choice Based Lettings works can be found on the bid for housing page. If you have any questions, please contact the Rehousing team by emailing the housing office teamr

Office closure

Given recent Government advice about limiting social contact, we have closed St John’s Housing Office and Holland Walk Housing Office.

If you or someone you know needs help with shopping or other practical support, please call us on 020 7527 8222.

Housing repairs

Please report repairs by telephone only, not online, so we can get all the information we need to keep everyone safe. It may take us longer than usual to answer your call or attend to your repair. 

If you or anyone else in your household is self-isolating, please inform our staff when you report your repair so that we can plan to deliver the repairs appropriately.

Libraries and Islington Museum

Following the lifting of government restrictions, most of our libraries are now open with temporarily revised opening hours. Lewis Carroll and Mildmay Libraries are currently closed as we are experiencing increased amounts of staff sickness and staff being instructed to isolate.

Starting 19 July: Browsing and choosing items

You can browse and choose items, as well as book PCs and study space, at the following libraries:

  Mon  Tue  Wed  Thu  Fri Sat
 Archway  11am-8pm       closed  11am-8pm       closed  11am-4pm       9.30am-5pm
 Cat and mouse       closed  11am-7pm       closed  11am-7pm       closed  11am-5pm
 Central  11am-8pm  11am-4pm  11am-8pm  11am-8pm  11am-4pm  9.30-5pm
 Finsbury  11am-8pm  11am-4pm  11am-4pm  11am-8pm  11am-4pm  9am-5pm
 Lewis Carroll closed closed closed closed  closed closed
 Mildmay closed closed closed closed closed closed
 N4  11am-8pm  11am-4pm  11am-8pm  closed  11am-4pm  9.30am-5pm
 North  closed  11am-8pm  closed  11am-8pm  closed  11am-5pm
 South   11am-8pm  closed  11am-8pm  closed  11am-4pm  9.30am-5pm
 West  closed  11am-8pm  closed  11am-8pm  11am-4pm  9.30am-5pm

You will be able to browse and choose items, as well as book PCs and study spaces, but these must be pre-booked.

Library telephone numbers: 

Local History will also be open for pre-booked appointments only.  Please email local.history@islington.gov.uk

Currently there are no fines for items you have on loan that become overdue.

You can borrow eBooks, eAudiobooks, online newspapers, magazines, comics and other resources for free on our library, arts and heritage webpages. 

You can join Islington libraries online or email library.informationunit@islington.gov.uk

Islington Museum

 

Access times are: 

  • Monday: 11am-4pm

  • Tuesday: 11am-4pm

  • Wednesday: closed

  • Thursday: 11am-4pm

  • Friday: 11am-4pm

  • Saturday: 10am-5pm

Visitors will be encouraged to wear a face covering, sanitise hands and follow social distancing.

Keep up to date with our latest news by signing up for our libraries e-bulletin.

Markets

Markets are open and traders have been issued with clear instructions on how to operate social distancing at market stalls, which they have agreed to follow. The guidelines will be kept under constant review and updated where necessary to ensure that stallholders and shoppers can all stay safe.

 

Parking

Key worker permits

As we ease out of lockdown restrictions, councils are being advised to end all emergency parking arrangements for key workers. As a result, key worker permits will be no longer valid from Monday 21 June. Anybody using a key worker permit on or after this date may be subject to a Penalty Charge Notice. The council will not be offering any alternative permits or concessions for people who were previously entitled to a key worker permit.

The previous concession for K zone residents to park in nearby P and Z zones during the Covid restrictions will be no longer valid from 1 July 2021.

Parks, playgrounds and sports facilities

All parks and all playgrounds are open and group exercise is now allowed in leisure centres. Find the latest information on our leisure centres on the Better website

If you are playing as part of a formal booking you can play in any number. However, you should adhere to the relevant sporting body covid secure guidelines.  For instance, if you are playing football you should check on the Football Foundation's website for their covid guidelines. 

Gatherings of over 30 people in parks are not allowed.

Barbecues are currently not permitted in any of our parks. 

Please help us by picking up your unwanted items or rubbish and taking it home with you or using available litter bins. 

Visitors are asked to ensure social distancing and good hand hygiene through regular hand washing and use of hand sanitiser. 

Please read and follow the new on site signage and play your part in preventing the spread of coronavirus to keep others safe. 

Toilets facilities will stay open at these times:

Park

Opening times from 29 March

Highbury Fields (tennis courts) (2 unisex toilets)

8am to 8.30pm (Mon to Fri)

Tufnell Park (separate male and female blocks with 3 cubicles and 1 urinal)

8am to 6pm (Mon to Sun)

Whittington Park (changing room building) (one unisex accessible toilet)

8am to 10pm (Mon to Fri)

8am to 6.30pm (Sat, Sun)

Elthorne Park (Keepers hut) (one unisex accessible toilet)

11am to 7pm (Mon to Sun)

Rosemary Gardens (changing rooms) (two unisex accessible toilets)

8am to 10pm (Mon to Fri)

8am to 6.30pm (Sat, Sun)

Kings Square Gardens (children's playground) (one unisex accessible toilet)

11am to 7pm (Mon to Sun)

Barnard Park (children's playground) (one unisex toilet)

11am to 7pm (Mon to Sun)

Whittington Park (playground) (one unisex accessible toilet and 2 unisex accessible toilets)

11 am to 7pm (Mon to Sun)

Caledonian Park (cafe building) (two unisex accessible toilets)

10am to 5pm (Mon to Sun)

Highbury Fields (children's playground) 

11 am to 7pm (Mon to Sun)

11am to 8pm (weekends and busy days)

Wray Crescent (children's playground) (one unisex toilet)

11am to 7pm (Mon to Sun)

Foxham Gardens (children's playground) (one unisex accessible toilet)

8.30 to 6.30pm (Mon to Sun)

                               

Sites are being closely monitored and increased cleaning is taking place.

Birth, death, marriage and citizenship services

Islington Register Office is now open for some pre-approved appointments only:

We are now able to book new marriage and civil partnership ceremonies until the end of 2022. Please visit the Say I do website to book your ceremony.

You can continue to order copies of certificates online and they will be posted to you.

We will continue to monitor the situation, and will follow government advice with the focus being on maintaining the health and safety of our staff and the public.

Rubbish, recycling and assisted bulky waste services

Bulky waste collections

Assisted bulky waste collections and bulky waste reuse collections have been suspended until further notice. 

Our regular bulky waste collection service continues to operate as normal.

How to get rid of reusable bulky items

Reuse and Recycling Centre

Hornsey Street Reuse and Recycling Centre is open from 9am-4pm daily. Advance booking is essential. The van booking system has been reintroduced for people with vans or trailers. If you are experiencing issues or need help to make your booking, please call London Energy Ltd: 07483 077 859 Monday to Friday between 8.30am and 4.30pm.

The service allows people to dispose of wide range of household waste items.

Strict social distancing measures are in place to ensure the safety of residents and staff. Please wear a face covering at the site, follow guidance and act responsibly. For more information visit the North London Waste Authority website

You can continue to recycle lots of items in your normal household collection service and you can find your nearest alternative reuse and recycling centre on the NLWA's website

Rubbish and recycling collections

Our recycling and rubbish collections continue as normal, and you can continue to recycle lots of items in your normal household collection service.

Clear recycling bags

We have introduced temporary collection arrangements for clear recycling bags and are available from libraries as they reopen. If you have a door-to-door recycling collection, you do not need to use clear bags. You can use your green box and any extra recycling can be placed in any plastic bag (not black refuse bags) and placed next to your green box for collection.

Residents on estates can place their recycling loose into communal recycling containers.

Textile banks

All our textile banks are open. 

Schools

Islington Schools

Making our schools as safe as they can be 

Schools are the best place for children and young people to develop, learn and get their studies back on track and are also crucial for their overall wellbeing and development. Our schools, together with local public health teams, have made careful plans which prioritise the safety of all staff, children and their families. Schools might continue with some of the measures that we have grown used to and following guidance may introduce new measures in place in September 2021 to help maintain safe environments. New guidance on this will be available in August 2021.

To help schools, parents and carers are encouraged to play their part by participating in the national vaccination programme.  

Travel safely

Please see TFL’s website for safer travel guidance

Transport and Travel

The council is introducing people-friendly streets to make our streets friendly for all, especially children, young people and the vulnerable. 

The 812 bus service is not running during the current emergency but other transport services continue to operate for essential trips. If you still need to make your journey please contact Dial-a-Ride on 0343 222 7777 or Taxicard on 020 7763 5001 or 020 7082 3131.



 

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