We will record all reports of noise but can only take action on noise complaints where the council can investigate, gather evidence and independently witness unreasonable noise levels from your home.
Reporting online is the quickest and most convenient way to report your concerns to us.
You can also call the ASB Reporting Line on 020 7527 7272 if you're being disturbed now. Please note you may experience longer call waiting times during our busy periods.
We may share some information with our trusted partners where necessary to prevent crime and disorder, but this will be held securely and will not be provided to members of the public. Reporting anonymously will restrict feedback.
If you wish to remain anonymous or do not want a visit to assess your noise complaint, your call will be logged only.
Covid-19: service update:
We remain committed to tackling ASB, but to keep you and our officers safe we will not be visiting people in their homes to assess noise complaints. Instead, one of our officers will visit the property concerned and make an external assessment. An officer will call you first to discuss your complaint and arrange the external assessment. If excessive noise is witnessed, our officers will raise the issue with them in writing in the first instance.
Please provide a contact telephone number when you get in touch with us. If you do not provide a telephone number your report will be logged, but it is unlikely an officer will attend to investigate. Additionally, it may be necessary for us to call you for further details if there are safeguarding concerns.
Cars: The council can silence continually or persistently sounding vehicle alarms. To help us resolve this more quickly, please provide us with details and the location of the vehicle alarm. If possible, provide the colour, model and registration number of the vehicle.
Legally, we have to take reasonable steps to trace the owner or driver of the vehicle to advise them of the situation before we can take action ourselves. For this reason, a resolution may take several hours. If the owner does not silence the alarm, attempts will be made by the investigating officer to attend the scene with a contractor and silence the alarm, or remove the vehicle to a secure area. The registered keeper of the car will be charged for the costs incurred.
Homes: The council can silence continually or persistently sounding audible intruder alarms. To help us resolve this more quickly, we may ask to visit your home to assess and witness where the noise is coming from.
If you have an audible intruder alarm it is advisable to let us know the details of key holders who we can call out in the event that the alarm gets set off accidentally, as this will avoid the need for enforcement action to be taken to silence it. If we can’t get hold of key holder information for the alarm, the officer may obtain a warrant from a magistrate to enter the premises and silence or reset the alarm. The owner of the premises will be re-charged any costs incurred.
It is natural for animals to make noise from time to time (dogs barking for example) but if it’s persistent or at unreasonable hours it can be a nuisance.
If you are being disturbed by an animal noise, you should try speaking to the person who owns the animal, or leave a polite note. If you feel uncomfortable approaching your neighbour, you can fill out this online form.
Construction and roadworks
Building sites are often a cause of significant short-term noise nuisance, some of which may be unavoidable. The law recognises that construction and demolition noise is often unavoidable and temporary.
Building sites are permitted to carry out noisy works Monday to Friday, 8am to 6pm, and on Saturdays, 8am to 1pm. No noisy work is permitted on Sundays or bank holidays.
If you consider noise from a construction site to be unreasonable or unnecessary and feel comfortable, try visiting the site office and speaking to the site manager as the contractor may not be aware they are causing a problem. Be prepared to offer a compromise. If you feel uncomfortable approaching the building site and are experiencing noise at an unpermitted or unreasonable hour, you can report it online.
Regulations mean fireworks must end by 11pm.
We have contributed to a borough-wide campaign to reduce the anti-social behaviour associated with the fireworks and Halloween season.
Together with the trading standards, animal welfare, police, fire brigade, social housing providers, schools and youth service providers we aim to make life safer and calmer for residents and businesses.
Report noisy fireworks
If you're being disturbed by noise from fireworks other than organised events, you can report it online.
If you witness inappropriate use of fireworks
Please contact the police.
Call 999 in an emergency or report it online to the local police by going to report-it.org.uk or call 101 to make a non-emergency report to the police.
To report anonymously call Crimestoppers on 0800 555 111.
Licensed premises (noise and people)
Residents must be prepared to experience some inconvenience if they live near to a pub or club, but if this noise become intolerable, for example if late night music noise prevents you going to sleep, you can report it.
Where complaints are substantiated about noise from an existing pub or club, the officers will visit the premises to assess the seriousness of the complaint and try to establish the cause and possible solutions to the problem.
If after investigation, we find it to be unreasonable then we can take legal action against the person responsible or object to the renewal of their license if the problem is still not resolved. For more information on licensed premises visit our licensing webpages.
Machinery and equipment
Washing machines, hoovering and DIY work is not considered anti-social behaviour, unless done at unreasonable hours.
Speaking to the person making the noise and agreeing times is usually the best way to find a solution. If you feel uncomfortable approaching the person about the noise and are currently experiencing noise at an unreasonable hour, you can report it online.
If you're experiencing unnecessary noise, first you should try speaking to the person making the noise. They're probably not aware they are disturbing you. If you feel uncomfortable approaching the person, you can report it online.
Everyday-living noise is not anti-social behaviour.
Washing machines, moving furniture, doors opening and closing, vacuuming and DIY work is not considered anti-social behaviour unless it is at unreasonable hours and persistent.
If you think your neighbour is disturbing the enjoyment of your home, you could try to speak to them. This is usually the best way to solve the problem and your neighbour may not be aware they are disturbing you. If you feel uncomfortable to approaching your neighbour, you can report it online.
Parties and raves
If you think your neighbour’s music is disturbing the enjoyment of your home, you could try to speak to them.
This is usually the quickest and simplest way to solve the problem as your neighbour may not be aware they are disturbing you. If you feel uncomfortable to approaching the person, you can report it online.
There are few controls the council have about moving traffic on the highway, trains or UK air space.
If you are experiencing noise from any aircraft please contact the Civil Aviation Authority (CAA) who controls UK airspace, on 020 7453 6888
The Aviation Environment Federation can also provide further details on noise relating to airspace which can assist you in your complaint, please visit their website.
The metropolitan Police also operate helicopters and you can report your complaints directly to them online via their website
For train and railway noise, please contact the Network Rail Helpline for advice on 0845 711414.
For highway and moving traffic complaints, please contact The Highways Agency for advice on 08457 50 40 30.
If you concern is around idling vehicles, our Patrol Officers can visit the location to witness this. They will ask the driver to switch off their engine. If they refuse or officers witness the driver causing the same offence, a Fixed Penalty Notice can be issued.
If you are experiencing noise or nuisance from vehicles which isn’t state above or of a criminal nature, you can report it to us online.