1617 0018 Enforcement Agents for Recovery of Parking Fines Concession Framework

Islington Council invites suitable expressions of interest from suppliers for a concession framework for the provision of recovery of unpaid on-street parking debts- Enforcement Agency Services.

Islington Council is seeking to appoint up to 3 contractors to the concession framework. Contracts based on the framework agreement shall follow the terms of the framework agreement including how a concession contract is concluded. How a concession contract is concluded is explained within the tender documents.

The concession framework arrangement will be monitored against a range of outcome based indicators which the provider will be expected to achieve. The details of these indicators will be included within the specification and the successful organisation will need to demonstrate they have the capability and capacity to meet these requirements.

Current status / Background

The Traffic and Parking Service seeks Enforcement Agencies, to collect registered debts created as a due to non-payment of Penalty Charge Notices issued as a result of drivers contravening local parking regulations. The nature of such debt collection is one where nationwide coverage is necessary. Collection of such debts is crucial to the integrity and fairness of the Parking Service. There is an expectation that the council will attempt to recover debts to which they are legally entitled, and any failure to do so would be totally unfair to those who discharge their liabilities and pay for such PCNs at earlier stages of the recovery process. The contract is based on national guidelines, whereby the Enforcement Agency will recover the debts due to the council and transfer debts recovered to the council. The costs of such enforcement action are covered by the statutory fees that the Agencies are entitled to claim over and above the debts due to the council. The Council issued 14,000 warrants for unpaid Parking Charge Notices (PCN’S) for the period of 2016-2017.

The requirement

The Council seeks to set up a framework agreement with Enforcement Agent suppliers, to perform debt collection services for debts that are created by the non-payment of on-street Penalty Charge Notices. The recovery of such debts is established in law, and is enacted by the service of court-issued warrants; obtained after all statutory council-led attempts at debt recovery have been exhausted.


This contract is not split in Lots.

Term of the Framework Agreement

The term of the framework agreement will be for 48 months from the estimated start date of 03/07/2017.

Framework call off will initially be based on an equal allocation to awarded contractors. Performance during the first round of call-off will start to determine the remaining work allocations. Future allocations will be based on a quarterly basis depending on the performance the previous quarter. In addition, performance will be assessed regularly, in accordance with the terms of the framework agreement, using a fixed group of Key Performance Indicators. Further details in tender documents.

Value of the Concession Framework

This is a concession arrangement therefore no amount will be paid to contractors on this framework. A framework agreement does not guarantee any value or volume of work. Hence the concession arrangement does not guarantee the volume of PCN’s to be issued for the lifetime of the contract, nor a guarantee of an income to appointed contractors on this framework.

The value of the concession framework agreement is estimated at between £0 and £ 2,300,000 over the forty-eight (48) months period. The estimate value includes the likely fees to be recovered by the awarded contractors.

Award criteria

Award will be based on most economically advantageous tender based on 100% Quality.

Quality 100%

Quality made up of:

Proposed approach to maximising recovery performance 50%

Public accessibility and customer service standards 30%

National coverage of debt recovery 20%

Total 100%

Tenderers should be aware that we reserve the right to hold site visits and/or presentations and/or interviews during the tender process. Site visits and/or presentations and/or interviews will be for verification/clarification purposes of the written submission. We reserve the right to interview leading bidders.

Procurement Process

This concession framework advertised will be procured using the Open Procedure. The Open Procedure means that all bidders who successfully express an interest will automatically be invited to tender and have access to the tender documents. Those who submit a tender and meet the minimum requirements will have their full tender, method statements evaluated.

How to express an interest

If you wish to apply for this contract please follow the steps below:

Register your company free of charge via the London Tenders Portal.

Await acceptance. You will receive an email confirming your username and password.

Use your username and password to log into the London Tenders Portal and express your interest in 1617-0018 – Enforcement Agents for Recovery of Parking Fines Concession Framework - 98351110 – Parking Enforcement Services.

Shortly after you have expressed interest, you will receive a second email containing a link to access the tender documents.


The deadline for expressions of interest is: 11:59am, 02 June 2017

Submission of tender by: 12 noon, 02 June 2017

Late submissions will not be accepted.

Additional information

Islington Council and its partners are committed to work towards a ‘Fairer Islington’, for more information see the website

Please do not include any publicity material with your submissions.

Islington Council aims to provide equality of opportunity and welcomes applicants who meet the qualitative selection from black and minority ethnic communities and disabled groups.

The Council encourages all types of organisation who meet the qualitative selection including Voluntary and Community Sector (VCS) organisations, Social Enterprises or not for profit enterprises and small to medium enterprises (SME) to tender.

Your submission will be marked in stages. Only applicants who meet the requirements at each stage will progress to the next stage. Further details will be contained in the tender documents.

Please include the Contract Number of this tender process when communicating with the council in any way.

Applicants are advised that all costs incurred either directly or indirectly in preparation, submission or otherwise related to this advertisement will be borne by them, and in no circumstances will the council be responsible for any such costs. Applicants are also advised that the council at its sole discretion acting reasonably and in good faith reserves the right to abandon the procurement at any stage prior to contract award.

As part of a commitment to transparency the council is now publishing all spend over £500 each month. This includes spend on contracts, so the successful contractor should expect details of spend against the contract to appear on the council website Islington Council: Council contracts. The council is also committed to publishing tender and contract documentation after contract award stage. Commercially sensitive information will be redacted from documentation. What constitutes commercially sensitive information is a matter for the council’s sole discretion. However, tenderers will be invited to identify information they consider to be commercially sensitive in their tender return and this will be taken into account in the council forming a view.

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