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Quality and Performance Framework

In this section you can download guidance documents relating to Supporting People services. This includes:

  • Performance Indicator Information
  • Provider Payment Schedule
  • Contract Monitoring Procedure
  • Subsidy and Fairer Charging Information
  • Serious and Untoward Incident Reporting Procedure
  • Complaints Procedure

To download documents, click on the links on the left and the documents listed below.

If you have any questions or comments about the quality or performance of a Supporting People service please email supportingpeople@islington.gov.uk

St Andrews submission deadlines for 2012/13 data

Data should be submitted regularly by service providers i.e. on at least a monthly basis.

  • 12 noon Friday 20th July 2012 (April – June data)

  • 12 noon Friday 19th October 2012 (April – September data)

  • 12 noon Friday 18th January 2013 (April – December data)

  • 12 noon Friday 26th April 2013 (final deadline for the full 2012/13 data collection year – 1st April 2012 to 31st March 2013)

The submission deadlines for 2012/13 Outcomes data for Long-term services are as follows:

  • 12 noon Friday 19th October 2012 (April – September data)

  • 12 noon Friday 26th April 2013 (final deadline for the full 2012/13 data collection year – 1st April 2012 to 31st March 2013)

 

Notes:

Please note 1: Forms dated between 1st April 2012 and 31st March 2013 can be submitted at any time up until the final submission deadline on 26th April 2013.

Please note 2: Any data submitted to CHR during the data collection year can be amended up until final submission on 26th April 2013. Contact the project helpdesk with any required changes. Any amendments made will be reflected in subsequent quarterly datasets.

    SP Helpdesk

    CHR

    The Observatory

    SP Client Record & Outcomes Office

    University of St Andrews

    Buchanan Gardens St Andrews

    Fife KY16 9LZ

    Email: sphelp@st-andrews.ac.uk

    Tel: 01334 461765   Fax: 01334 463920

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