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ALERT - Council Tax refund scam

Warning about a Council Tax refund scam

If you receive a call out of the blue offering you a reduction on your council tax it may not be all it seems. 

Local residents have reported to Islington council that they have been contacted by a company claiming to be able to refund substantial sums of money on their behalf. The criminals say that the council tax banding for your property may be incorrect and that you can pay them a £65 “administration fee” to claim the money back. Needless to say, the refund never turns up and the fee is lost.  

Elderly residents may be the main targets for this scam and it has been the subject of complaints nationwide.  

Look out for the following to ensure you are “scam aware”:

  • a call, letter, email or text about a council tax refund that arrives out of the blue you are asked to send money in advance to a third party 
  • someone wants your bank account or credit card details 
  • you are told you have to respond quickly so don’t get time to think about it or talk to family and friends before you decide
  • you are told to keep it a secret 

If you think you have been a victim of a fraud by a company claiming to be able to get compensation or a rebate on your behalf then report it to: https://www.gov.uk/government/groups/claims-management-regulator

If you think your Council Tax band is wrong, you can appeal it at: https://www.gov.uk/council-tax-appeals/challenge-your-band

Residents affected by this issue should report it to Citizens Advice Consumer Service on 0345 6040506 or see the website: https://www.citizensadvice.org.uk/consumer

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