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Trading Standards

About the Service We Offer

The aim of the Trading Standards Service is to ensure a fair and safe trading environment for residents, businesses and visitors to Islington. We do this by:

  • investigating complaints where criminal consumer protection laws may have been broken
  • carrying out inspections of businesses
  • carrying out projects on issues affecting consumers and businesses in Islington
  • enforcing the law in relation to doorstep crime and rogue trading.
  • enforcing the law in relation to age-restricted products such as alcohol, cigarettes, knives and fireworks

As well as investigating complaints brought to us about traders in the borough, the service also advises traders on how to comply with the law.

Types of Consumer Complaints

Consumer complaints will fall into two categories, civil or criminal:

  • a civil complaint relates to where your statutory rights have been breached in relation to goods or services you have purchased. For example a pair of shoes that have fallen apart after a few days' use or a washing machine that has stopped working soon after delivery. Advice on civil complaints is currently handled by the Citizens Advice consumer service.
  • a criminal complaint will be where certain trading laws may have been broken. For example, you may have purchased a toy that you think is dangerous, or the trader that you purchased goods or services from misled you in some way.  

Citizens Advice consumer service

Clear, practical advice for consumers in Islington is provided by the Citizens Advice consumer service, which can help them to sort out problems and disagreements with suppliers of goods or services. The Citizens Advice consumer service is a telephone and online advice service only.

The Citizens Advice consumer service works in partnership with trading standards services in local authorities across the UK.

Contact Citizens Advice consumer service.

Criminal Complaints

The Trading Standards Service records complaints about businesses concerning breaches of any criminal consumer protection legislation. If the business is within Islington and/or the transaction was made in the borough, Trading Standards can investigate.

If an officer feels an investigation is appropriate, the end result may be advice to the trader to rectify the breach, alternatively legal action may be taken. Complainants referred to Islington Council by Citizens Advice consumer service may be asked at an early stage if they are willing to attend court as a witness.

Complaints are also taken from businesses, other local authorities, the Police, other outside organisations and government departments. All complaints are investigated in accordance with the Regulators’ Compliance Code and Enforcement Concordat. There is also a Public Protection Enforcement policy which you can view in related documents below. 

Business Advice

If you want business advice, you have three options:

(a) use the free on-line advice service at www.businesscompanion.info

(b) use our informal paid-advice service (see below)

(c) use our formal paid-advice service by applying to join a Primary Authority relationship with us (see the Primary Authority website for details: www.primaryauthorityregister.info.

Business advice and charging policy (PDF)

London Trading Standards Newsletter

Please follow this link below to the Summer edition of the London Trading Standards business newsletter with advice and information about current Trading Standards matters that may affect or be of interest to your business. This is a new quarterly publication brought to you by London trading Standards to support businesses and promote economic growth.

Contact

Trading Standards Service
Public Protection Division, Islington Council, 222 Upper Street, London N1 1XR

Tel: 020 7527 3198 
Email: trading.standards@islington.gov.uk 

Citizens Advice consumer service

Tel: 03454 04 05 06 or click Citizens Advice consumer service.

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