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Housing Benefit Appeals

If you would like to appeal against the decision about your housing benefit you must write to the Benefits Service within one month of the date of the decision letter.

You can:

  • complete the online form in my eAccount
  • visit us at one of our Area Housing Offices
  • write to us at Benefits Service, London Borough of Islington, POBox 34750, London, N7 9WF

An appeal must be signed by you. You must say the decision you are appealing against, and the reasons why you are appealing.

If you appeal against the decision, the appeal will be heard by an independent appeals service.

What happens next?

The decision will be checked by a different officer to the one that made the original decision, to see if it is correct.

If we can change our decision in your favour

  • we may change if from the date of the original decision
  • we will send you a letter explaining our new decision
  • you will have new appeal rights against this new decision
  • your appeal will end

If we cannot change our decision

  • we will send you a letter explaining why
  • your appeal will be passed to the independent appeals Tribunal Service
  • you will be contacted by the Tribunals Service who will tell you what will happen next

If we change the decision to your disadvantage

Sometimes when we look at the decision again we may find new information that means you are now entitled to less housing benefitthan you were receiving before. If this happens:

  • we will send you a letter explaining our new decision
  • your appeal will be passed to the independent appeals Tribunal Service
  • you will be contacted by the Tribunal Service who will tell you what will happen next

The Tribunal Service will make a decision about your appeal at the tribunal hearing. The tribunal hearing is made up of people who are independent from us.

It is important that you give your reasons for appealing because the tribunal does not have to look at anything you do not mention in your letter or appeal form. The tribunal can only look at the evidence, the law, and the circumstances at the time the decision was made.

Remember, if the appeal tribunal finds you have been getting too much money, we will reduce your benefit.

Decisions you cannot appeal

If you think a decision is wrong you can always ask us to look at it again, but there are some decisions that you cannot ask a tribunal to look at. These are:

  • how you are paid
  • how often we pay you
  • our right to decide whether to ask you to pay back an amount you have been overpaid
  • how we take back an overpayment if we have the right to take it back
  • the level of rent we use to work out your benefit if you are a private tenant getting Local Housing Allowance
  • anything about a Discretionary Housing Payment

If you are over State Pension Credit age and getting Pension Credit, and you think we have used incorrect income and savings details to assess your housing benefit, you must appeal to the Pensions Service because we can only use the details provided by them.

How can I find out more?

For further information visit:

Tribunals Service
Local Government Ombudsman
Citizens Advice

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