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My eAccount accessibility statement

This statement applies to content published on the My eAccount site. 

This website is run by Islington Council. The text should be clear and simple to understand. You should be able to: 

  • change colours, contrast levels and fonts  
  • navigate most of the website using just a keyboard 
  • listen to most of the website using a screen reader  

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website are not fully accessible: 

  • the text will not reflow in a single column when you change the size of the browser window 
  • you cannot modify the line height or spacing of text 
  • most older PDF documents are not fully accessible to screen reader software 
  • some of our online forms are difficult to navigate using just a keyboard 
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the map on our ‘contact us’ page 

How to request content in a different format 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

We’ll consider your request and get back to you in 10 working days. 

If you cannot view the map on our ‘contact us’ page, call or email us for directions. 

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility 

Islington Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and exemptions are listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

  • Users are not able to quickly skip content. This fails the WCAG A 2.4.1 success criterion 1.1.1 (non-text content).  We plan to address with by end of December 2020. 
  • Some images and media do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images December 2020. When we publish new content we’ll make sure our use of images meets accessibility standards. 
  • Some pages require zooming and 2D scrolling on small screens. This fails the WCAG AA 1.4.10 success criterion 1.4.0. We plan to address with by end of December 2020. 
  • Not all controls change appearance when selected, this fails WCAG AA. 2.4.7 success criterion. We plan to address with by end of December 2020. 
  • Not all forms fields have labels on them. This fails WCAG 2.0 success criterion 1.3.1. We plan to address with by end of December 2020. 
  • Not all our applications within the page have a title. This fails WCAG A success criterion 2.4.1. We plan to address with by end of December 2020. 
  • We don’t specify the language of every page. This fails WCAG A success criterion 3.1.1. We plan to address with by end of December 2020. 
  • Not all parts of ours pages have their own ID. This fails WCAG A success criterion 4.1.1. We plan to address with by end of December 2020. 
  • Not all our links can we used by screen readers. This fails WCAG 2.0 success criterion 4.1.2. We plan to address with by end of December 2020. 
  • Not all form fields are correctly structured, which may make it more difficult for screenreaders to explain their purpose or browsers to help the user complete them. This fails WCAG AA success criterion 1.3.5. We plan to address with by end of December 2020.

Preparation of this accessibility statement 

This statement was prepared on 23 October 2020.  

This website was tested on 25 September 2020. The test was carried out by Islington Council using a combination of manual and automated testing. 




  3. Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.