Town Hall

Financial Operations and Customer Services privacy notice

The following privacy notice applies to the Financial Operations and Customer Services Departments of the Council.

 

The following privacy notice applies to the London Borough of Islington’s Adult Social Care Department.

What information we collect, hold and use

The information we collect about you would include, but is not limited to:

  • Name
  • Date of birth
  • NHS number
  • Address
  • Contact details (phone/mobile/email)
  • Physical or mental health condition
  • Financial details
  • Household occupancy details and their personal details

We may ask you further details where required and appropriate:

  • Religious or other similar beliefs
  • Language 
  • Gender
  • Nationality 
  • Sexual orientation  
  • Marital status
  • Ethnicity
  • Next of kin/appointee details

We use your personal information to:

  • Process housing benefit and council tax support claims
  • Accurately work out your council tax bills and manage your council tax accounts
  • Provide support with claiming government benefits including help with appeals
  • Provide general support and advice on council and/or partner products and services
  • Manage financial affairs on behalf of vulnerable individuals
  • Calculate individual financial contributions for specific services such as paying for your care at home, residential or nursing care placement
  • Provide Telecare services that help vulnerable residents to stay safe at home
  • Provide parking permits
  • Audit and debt collection
  • Fraud prevention
  • Respond to and resolve your complaints

Personal information means any information that may be used to identify you, such as, your name, title, phone number, date of birth, email address etc.  We will use your personal information to provide services to you have requested from us and to ensure that we meet all of our legal and statutory duties in accordance with the following regulations:

  • Social Security Administration Act 1992
  • Local Government Finance Act 1992, 1998
  • The Welfare Reform and Pensions Act 1999
  • The Localism Act 2011, 2012  
  • Care Act 2014 - The Care and Support (Charging and Assessment of Resources)

We may also use your data: 

  • to check and, if needed, update your details on our systems
  • to contact you to take part in independent research or surveys and ask your opinion about our services to ensure we understand how we can deliver a better service to our service users.
  • To consult with you on introduction of new schemes or changes to schemes such as the council tax support scheme 
  • Statistical analysis

Call recording

Any personal information recorded during telephone conversations is stored on the system for a period of one year after which it is securely deleted.

Agencies we might share the information with include:

  • Commissioned partners/contractors who undertake our work on our behalf such as our printers
  • Landlords – limited information provided as set out in Social Security Legislation Data Protection regulations unless explicit consent is given by the individual to share personal information with the landlord
  • District/Borough Councils 
  • Police for the purposes of fraud and crime prevention
  • Department for Works & Pension
  • Appointees/Guardians
  • Credit reference agencies and other companies for use in obtaining household occupancy details to accurately administer council tax liabilities and for fraud prevention and to pursue debtors

Retention

Unless specified in the legislation cited above or stated in the council’s Retention Schedule, data will be deleted in line with the Limitation Act 1980 (Section 2). 

Complaints

If you are dissatisfied with the service you have been provided and have exhausted the council’s corporate complaints process, you can refer any complaints to the Local Government Ombudsman. Details of how to complain


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  2. Data protection: We will handle your personal information in line with the Data Protection Act 1998 and in accordance with the council’s Fair Processing Notice.