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How to appeal a penalty charge

If you wish to appeal against a penalty charge you must do so in writing.

If you write to us within 14 days of the ticket being issued, we will put your case on hold until we respond. If you are unsuccessful, we will consider re-offering the discount for a further 14 days.

If you are unhappy with our decision, please do not write to us again until a Notice to Owner (or an Enforcement Notice for a Bus Lane PCN) has been issued to the registered keeper of the vehicle. This is sent not less than 28 days after the original issue of the ticket.

The Notice to Owner gives the keeper of the vehicle the opportunity to make a formal appeal. This is in addition to any appeal that has previously been made. You may however have to pay the charge in full if you are unsuccessful.

In the case of a moving traffic PCN, a formal appeal can be made on receipt of the initial PCN.

To appeal a penalty charge please email: and attach any relevant scans or supporting documents to the email.

Please note: It is vital that you give us your home address, vehicle registration number and PCN number in order for us to process your appeal quickly.

Postal appeals can be sent to: Islington Parking Services, PO Box 2019, Pershore WR10 9BN.


If you make a formal appeal and it is unsuccessful, you can still make a further appeal to the Environment and Traffic Adjudicator (ETA). We will provide instructions on how to do this.

The adjudicator is independent of the council and his or her decision is binding on both parties.