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Changes to how you report a problem on a street or request containers and bags

We have made some changes to make it easier to report a problem on a street (e.g. full litter bins, dog fouling), missed rubbish or recycling collections, and to how you order new recycling containers or bags.

You can report issues or request a service from us by downloading the Love Clean Streets app or reporting it online through My Islington, which is the new customer account where you can also access more services like council tax. By registering you can also track the progress of your report online. 

If you use this service, please help us to improve things in future by completing a short survey to let us know what you think.

May bank holiday services

Find our opening times and changes to services over the May bank holiday, including revised rubbish and recycling collections, parking restrictions and customer contact centre hours. 

Rubbish bins icon

Collection costs and items collected

What we collect, how much it costs and how you should leave bulky waste items out for collection.

Bulky waste items

Bulky waste is household waste that is too big for the bin and not suitable for reuse.  

Here are some examples of bulky waste items:  

  • soiled carpets
  • broken white goods (fridges/fridge freezers, washing machines, tumble dryers, cookers, etc) 
  • mattresses
  • broken televisions
  • broken furniture
  • garden waste

Hazardous waste and builders' waste and commercial waste are not collected as part of the bulky waste service. 

Cost and number of items collected

There is a limit of 10 items per collection but you may book as many collections per year as you need.

Number of items

Charge

Up to 3

£30 (minimum charge)

4

£40

5

£50

6

£60

7

£70

8

£80

9

£90

10 (maximum in one collection)

£100

Two securely tied black rubbish sacks count as one item.  

Half-price collections are available for residents who have a valid reference number to show they receive either housing benefit or Council Tax Support. 

Presenting bulky waste for collection

Place items outside the front of your property at ground-floor level by 7am on the day of collection. If you cannot leave items on your property, you can leave items on the street or public highway as long as they don't block access for pedestrians.

  • Only the items you have pre-booked will be collected.
  • Broken furniture that may have fallen apart needs to be bundled.

Bulky waste collections for estate properties

If you live on an estate you need to ask either your caretaker, area housing office or the property's management company to arrange your bulky waste collection. 

Book a collection

Book a waste collection

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