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  4. Repairs

May bank holiday services

Find our opening times and changes to services over the May bank holiday, including revised rubbish and recycling collections, parking restrictions and customer contact centre hours. 

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Emergency repairs

If the problem poses a danger to your health or security you should call Housing Direct

Sometimes emergency repairs are needed outside office hours. If a repair is very urgent (for example, it is a danger to health and safety or security) and cannot wait until the next working day, you can call the Housing Direct emergency service.

080 0694 3344

We may carry out a temporary repair until we can carry out a full repair during normal working hours.

Problems that need emergency repairs

  • A leak - if the water cannot be turned off or the leak contained in the case of a severe leak or burst pipe.
  • A leak - if it is affecting the electrics or another property.
  • Dirty water coming up from plug holes, toilets or other drainage.
  • Broken glass that is a danger to anyone's health or safety.
  • Someone can easily get into your home (broken locks).
  • No electricity.
  • An unsafe electrical fitting that is sparking or smoking, or there is bare wiring
  • No cold, clean drinking water at all.
  • No central heating during winter.
  • You are trapped in a lift in a housing block.
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