Customer Care Standards

A key part of Islington Council's service to you, our customer, is to provide services that get it right first time.

This includes a commitment to publish, implement and monitor our new customer care standards.

Islington has developed these standards through consultation with residents and all departments within the council. Every member of staff is trained on the standards and understands what is expected of them. The standards are our commitment to you and what you can expect from us.

Standards have been developed for each mode of customer contact:

• telephone

• email

• face to face

• post

So, whichever way you want to get in touch with us, you know you can and will receive excellent customer service, first time, every time. 

For further information, download the Customer Care Standards leaflet below.