Contact Islington - Contact Centre

Open since 21 October 2003, Contact Islington is the council's flagship contact and face-to-face customer service centre.

Responding to local residents desire for "ease of access, courtesy, information, taking responsibility and making things happen" in providing council services, Contact Islington aims to put customers first every time.

In September 2006, winning the National Customer Service Centre of the Year Award gave national recognition to our commitment to customer service.

Improved Service

From our location on the ground floor at 222 Upper Street, we offer extended opening hours,and give you access to an ever-widening range of council services.

You can reach us easily by telephone, fax and e-mail. Better than email, you can use one of our tailored eforms to make specific enquiries. Access these from the Contact Islington link on the right hand side of this page.

If you prefer to speak to someone in person, call in and a customer service agent will be happy to help you.

When visiting, the first point of call is our reception desk. If your enquiry cannot be immediately resolved, the receptionist will refer you, by means of a managed queue, to a customer service agent at one of the seven customer service desks.

Having access to the answers to some 2000 of the questions you most commonly ask, our customer service agents will be pleased to deal with any enquiry you may have. Whether you visit us in person or by phone, they will be able to answer most queries first time round without referring you to other areas. When it is necessary, our agents will ensure you are directed to the right person, first time.

Improved Access for all

• The main entrance is wheelchair friendly.
• At the rear of the building there is space for disabled parking and wheelchair access to the rear entrance.
• The counter is wheelchair accessible.
• There are counter induction loops to assist the hard of hearing.
• There is a videophone link to a sign language interpreter if needed. (Mon to Fri, 9am-5pm).
• Community language interpreters can be accessed by telephone. This also enables a conference call in your own language if you are contacting by phone.
• Free internet access to all public services including the council web site is available from the Contact Islington reception area.
• There is a quiet space on the premises for completing any forms and larger space for checking plans and planning applications.

How do I Contact Islington?

Click on any of the Contact Us links on this page for full details.

Contact Islington can help with:

We can deal with all the following by telephone:

• refuse collection (requests, reporting missed collections etc)
• reporting fly-tipping
• recycling requests
• reporting missed street sweeping
• reporting road defects, lighting and gritting problems etc
• skip and highways licensing
• abandoned vehicles
• parks problems
• trees issues
• student loan enquiries
• homeless person referrals and appointments
• public protection reporting (such as environmental health, trading standards, noise pollution etc and pest control)
• card payment processing for a range of services and charges
• tenant's contents insurance scheme
• community alarm service providing year-round, 24-hour emergency service to Islington residents
• answers to a wide range of general enquiries about all our services

Additionally, you can visit for help with:

• planning application (initial enquiries and viewing)
• cashier's office
• council tax payments and enquiries
• business rates payments enquiries
• student support enquiries
• housing benefit application receipt

More council services will be added in additional phases until Contact Islington is handling 80 per cent of the council's business.