Contact Islington - Contact Centre

Contact Islington

Since 2003, Contact Islington has served as the council's flagship contact and face-to-face customer service centre.

The recent refurbishment of our front office at 222 Upper Street N1 (pictured here) demonstrates our continued commitment to meeting local residents desire for "ease of access, courtesy, information, taking responsibility and making things happen" in providing council services.

Improved Service

Our extended opening hours give you access to an ever-widening range of council services through an increasing number of channels.

Telephone, fax and e-mail channels are available. Better than email, you can use one of our tailored eforms to make specific enquiries. Access these from the Do It Online link on the right hand side of this page. Alternatively, you can use this link to the general enquiries eform.

And now, by signing up for My eAccount, you can access a growing range of services and eforms to conveniently carry out your business with the council on line. With additional security measures set up, you can view My Transactions and see your personal council tax,  benefits, and a range of other records specific to your account. Find out more and register at www.islington.gov.uk/myeaccount

If you prefer to speak to someone in person, visit us at 222, Upper Street, N1 1XR. (For opening times go to  Contact Us  linked on the right of this page)

If your enquiry cannot be immediately resolved by the receptionist, you will be referred by means of a managed queue to one of our seven customer service desks. There, one of our highly trained customer service agents will be happy to help you. Most matters can be resolved there and then, but if needed, the agent will ensure you are directed to the right person without delay.

We provide 3 computer terminals in the office. You are able to access the eforms from these, and any of the council’s on-line facilities including My eAccount. You can apply for permission to park and obtain the 14 day interim parking permits. Assistance is available to help you use the self-serve facility. This is a walk-in facility and avoids any need for lengthy queuing.

Improved Access for all

• The main entrance is wheelchair friendly.
• At the rear of the building there is space for disabled parking and wheelchair access to the rear entrance.
• The counter is wheelchair accessible.
• There are induction loops to assist hearing aid users.
• There is a videophone link to a sign language interpreter if needed. (Mon to Fri, 9am-5pm).
• Community language interpreters can be accessed by telephone. This also enables a conference call in your own language if you are contacting by phone.
• Free internet access to all public services including the council web site is available from the Contact Islington reception area.
• There is space available on the premises for completing any forms and larger space for checking plans and planning applications.

How do I Contact Islington?

Full details are linked from the Contact Us link on the right of this page.

What can Contact Islington help with?

We can deal with all the following by telephone:

• refuse collection (requests, reporting missed collections etc)
• environmental problems including noise
• reporting fly-tipping
• recycling requests
• reporting missed street sweeping
• reporting road defects, lighting and gritting problems etc
• skip and highways licensing
• abandoned vehicles
• parks problems
• trees issues
• student loan enquiries
• homeless person referrals and appointments
• public protection reporting (such as environmental health, trading standards, noise pollution etc and pest control)
• card payment processing for a range of services and charges
• tenant's contents insurance scheme
• Islington Telecare service providing year-round, 24-hour emergency alarm and telecare service to Islington residents
• answers to a wide range of general enquiries about all our services
• parking penalty advice and payments
• My eAccount validation
• taxicard applications

Additionally, you can visit for help with:

• planning application (initial enquiries and viewing)
• permission to park applications and voucher issue
• payments and related enquiries for a range of council services (No cash payments)
• student support enquiries
• housing benefit application receipt