All Sign Language Videos

Title of BSL video clip	Link to BSL video clip
About the Sign Language Interpreting Service Information about the sign language service, what to expect and how to use it.
Service Availability for BSL Interpreters and Contact Details How much notice you need to give to book an interpreter and how to contact them.
How to Book an Interpreter and Notice Required The process for booking a sign language interpreter for an appointment.
Information to Provide When you Book an Interpreter
Charges for Booking an Interpreter
Cancellation Policy and Charges Guidance about the charges applied if you need to cancel and our confidentiality agreement.
Complaints Outline of the process for making a complaint with Islington Council, plus what to expect. Please note there is a different procedure for adult social services complaints. This is detailed in a number of BSL videos, further down this page.
Code of Practice for Interpreters and Feedback
Top Tips on Using a Sign Language Interpreter Information about how you should use an interpreter to get the best outcome for you.
Videophone Interpreting Service. Information about our videophone interpreting service, including: Contact Islington: reporting missed bins or getting help about Council Tax Registrars service: booking weddings, civil partnerships. Applying for copies of birth, marriage and death certificates Housing aid service: information about how to contact our housing aid service and the type of service they provide
Useful Web Site Links Information you can find on the Sign Language Interpreting pages that link to other useful web sites.
Frequently Asked Questions Information about British Sign Language (general)
Learning British Sign Language
Communicating with Deaf People
Deaf People and the Law
Using Sign Language Interpreters Guidance about using a sign language interpreter and information you should know.
Choice Based Lettings Information on Home connections and how to bid for properties using this scheme.

Adult Social Services Complaints Information

The procedure for complaints about adult social services is different from the council’s general complaints procedure. Click the BSL links below to view clips about your required subject.

Title of BSL video clip	Link to BSL video clip
Something to say about our service?
What is a complaint?
How do we deal with complaints?
Making a complaint
Help and support with making a complaint
Stage one: local resolution
Stage two: investigation
Stage three: panel review hearing
Local Government Ombudsman
Feedback - compliments and suggestions
Have your say