Our pledge to you
Islington Council is committed to providing quality customer service. We make the following promise to everyone who lives, works in, or visits the borough:
we will be fair in the way we deliver services and treat everyone equally, with courtesy and respect
we will provide polite, welcoming and efficient services, that are accessible to all
we will provide helpful information and secure transactions on our website
we will answer our phones quickly and endeavour to deal with your enquiry or issue during your first call. If we can't we will call you back the next working day
we will respond to your emails and letters in plain English within ten working days
we will respond to your complaints within 21 days
we will seek your feedback on the services we provide and publish the results on our website.