In order to continually improve our services we operate a quality management system (ISO 9001:2008) to regularly review our processes and highlight areas of improvement. In addition, feedback from complaints and comments are also used to influence our service planning and continuous improvement cycle.
The parking service is also accredited to the government’s Customer Service Excellence scheme for customer service excellence which means we meet the strict quality criteria laid out in the Customer Service Excellence standard.
In addition we believe it is very important that we set and aim to meet an exacting set of customer service standards in order to deliver the best services we can. Our performance targets are reviewed annually and we measure how we perform against them every quarter.
We welcome feedback on all aspects of our service and if you would like to tell us something about any parking related matter please email us at the following address contact@islington.gov.uk.
Page Last Updated: 21 January 2011