Supporting People Directory Help
Supporting People Directory Help
Contact
Supporting People
Tel: 020 7527 8002
Fax: 020 7527 1108
The Directories online webpage has many parts to help navigate and find the information.
A. The user interface shows you where you are, indicating the name of the specific directory you are browsing. The menu on the left hand side allows the quick navigation between other directories of interest.
B. Use the breadcrumb on the page to move around the directories. You have the choice of moving to the start or moving to a point in-between.
The user interface has many options to help find information. The sections include the A to Z index area, the free text searching.
C. The search facility allows searching for a specific word contained in an article. The word can be contained in the title, or any surrounding text of the article. To improve searching try use specific words to reduce the results returned.
D. To use the A to Z index, select a letter to open the details of a piece of information starting with that letter in it’s title. All pages will include the access to the A to Z index.
Open an item by clicking on the links to get more information. The last page will provide the most information.
To return to the previous page use the back button on the browser.
E. The menu on the right hand side provides access links related to the directory being browsed. The links will allow access to contact details, and links to other areas on the website.
F. This red boxed area shows links to information in the directory. Some directories show categories of directory information as the default view.
FAQ's
You can use the directory to find a housing related support service that is right for you, for a friend, neighbour or relative. You can also use the directory for a client if you are a professional and work with people who need housing related support.
It tells you what services are available to Islington residents and how to access them. We are always looking for ways to improve the directory and welcome your comments and suggestions.
Q: Which services are included?
A: The directory lists all services that may help vulnerable people in the community whether they are provided by housing associations, the council or by voluntary organisations. All services are local to Islington.
Q: What kind of information does the directory provide?
A: The directory does not just list contact details. For most services we give you lots of useful information about what services do, whom they are for and how to make a referral. We also include practical information such as opening hours, languages spoken, waiting lists and much more. For some services you can also download information leaflets, as well as application and referral forms. Look out for the links.
Q: How do I find the information I want?
A: On the front page you will find 14 needs based client group categories, which will direct you to the services, you require. If you cannot find the service you are looking for, try entering your own keyword or phrase into the search section at the top of each page. The directory recognises several hundred keywords. If your keyword search doesn’t provide the results you need, try using the freetext search available at the top of each page.
Q: How can I refine my search?
A: If the directory returns too many results, try refining your search by using a different keyword.
Q: How can I find the location of a service?
A: For most local services you have the option to ‘Show the location on a map’.
Q: How do I print out the information?
A: It is easy to print from the directory using the ‘Print this record’ button in the yellow panel on the right of the service page. You can also print off all of your search results in one go, simply by clicking ‘Print all contacts’ on the search results page.
Q: Where can I get online?
A: You can get online at your local library. They will also provide equipment to enable visually impaired people to use the internet.
Q: How is the directory kept up to date?
A: The directory is maintained by the Supporting People Team. We periodically update all listings at least once every six months, but if you have found a page that needs updating please email us at supportingpeople@islington.gov.uk
Q: Who can I speak to about the Supporting People Directory?
A: All the information in this directory is available over the phone from the Supporting People Team, 020 7527 4369. We may also be able to give advice in other languages. Call us for more information.
Page Last Updated: 31 October 2008