Community Alarm Service

The Community Alarm Service offers help and security at the touch of a button. A 24-hour, 365 days a year, alarm service that you can use to get urgent help in your own home - for example, if you have a fall, require medical help or are being harassed.

The alarm uses a base unit and an alarm button that can be worn as a necklace, wrist strap or brooch.

The base unit connects to your phone line. When you push your alarm button, it calls our control room so that we can speak to you and work out what help you need.

In an emergency, we will contact the fire, police or ambulance service straightaway.

Otherwise, what we do depends on your service level:

• If you have the ‘Monitoring option’, we contact the three people you nominate who have keys to your home and tell them you need help. It is their responsibility to visit you.
• If you have the ‘Full service’, our wardens visit you.

Costs

• The ‘Monitoring option’ costs £2.91 a week.
• The ‘Full service’ costs £6.96 a week.

If you receive housing or council tax benefits, help may be available to pay for the service.

More information

A leaflet about the service and an application form are available from the links at the bottom of the page.

You can apply for the service online using the link under ‘Do It Online’ on the right hand side of this page.

For more information about the service, including the criteria for any discounts, please call 020 7527 5456