Complaints - Children's and Adult Social Services

British Sign Language: You can view the full Adult Social Services complaints procedure in British Sign Language (BSL), on this website. Click the BSL Complaints Videos link, left, to view clips about your required subject.

Complaining about Adult Social Services or Children's Services

The procedure for complaints about adult social services and children's services is different from the council’s general complaints procedure. If you have a complaint, you should first try to resolve it with the line manager providing the service. If you cannot resolve it locally, please write to the relevant complaints officers at the offices below.

Customer Service Manager (Adult Social Services)
338-346 Goswell Road
London EC1V 7LQ
Email: socialservices.complaints@islington.gov.uk
Tel: 020 7527 8046
Fax: 020 7527 8367

Children's Complaints Manager
3 Elwood Street
London N5 1EB
Email: carole.clark@islington.gov.uk
Tel: 020 7527 8048
Fax: 020 7354 9742

Looked after children and young people can use the following freepost address and freephone telephone number:

FREEPOST RLUT-RBJY-BGKR
Children’s Complaints
Social Services
338-346 Goswell Road
London EC1V 7LQ
Email:  socialservices.complaints@islington.gov.uk
Tel: 0800 408 0400 (free from landlines only, including phone boxes)
Fax: 020 7527 8367

For more information, download a copy of our complaints leaflet for looked after children and young people, below.