Service Quality

Complaints

If you are not happy with the Interpreting service you have received, you can make a complaint by:

• letter
• face to face meetings
• email
• minicom
• SMS messaging
• Contact the interpreting service manager
• the council’s complaint form

Copies of the complaints form can be found in the reception area of the Sign Language Interpreting Service.

The complaints procedure is a three-stage process. Interpreters will be provided throughout the process in order to ensure full access to the procedure for Deaf complainants.

Confidentiality

The Sign Language Interpreting Service works to a strict policy of confidentiality. Interpreters will not discuss the contents of an assignment with anyone else without the permission of those involved. However, in cases where a person may be at risk, the interpreter will have to report it.

Code of Practice for Interpreters

Interpreters follow the Code of Professional Conduct, which covers:

• impartiality
• confidentiality
• professional competence

For further information use the links on the right hand side of this page.

Feedback

The interpreting service values feedback from users of the service, as this tells us what our customers think and where improvements could be made.

The interpreting service gets feedback from users via questionnaires and regular user group meetings. Copies of these evaluation forms can be obtained from the Sign Language Interpreting Service:
interpreter.signlanguage@islington.gov.uk